Customer Service Representative

A company is looking for a Customer Service Representative to assist members with inquiries and issues.

Key Responsibilities

Handle incoming phone calls from members regarding billing, payments, and enrollments

Resolve issues on the first call by navigating complex computer systems

Document issues and report overall trends to facilitate service improvement

Required Qualifications

High school diploma / GED or equivalent work experience

Must be 18 years of age or older

1+ years of experience in a related environment using phones and computers

1+ years of experience working in healthcare

Familiarity with computer systems and ability to learn new technologies