Customer Service Representative

A company is looking for a Customer Service Representative to assist healthcare providers, veterans, and beneficiaries with claims-related inquiries. Key Responsibilities Provide customer-focused support to ensure first call resolution and maintain quality standards Research and evaluate medical claims for proper adjudication and document call activity Maintain knowledge of VA regulations and assist as an effective team member Required Qualifications High School Diploma or GED required General office skills and knowledge of standard office equipment Working knowledge of software such as Excel and Word Data entry and 10 key experience necessary Preferred 1-2 years' experience in customer service and / or call center environment