Sales Operations Manager

IN OFFICE IN PARAMOUNT CA

• Position / Job Title :
• Sales Operations Manager Department : Sales Location : Paramount, CA Status : Exempt Shift : Office Hours, occasional off-hour work Immediate Supervisor : President, CRO Positions Supervised : Customer Service / Order Desk JOB SUMMARY Supports the sales organization by managing back office / inside sales operations.
• Facilitates communication within departments to ensure sales objectives are met in an efficient, timely manner.
• Leads the Customer Service team.
• Responsible for Forecasting, Budgeting, Trade Promotion Management, Sales Accounting, Customer account set up and maintenance, Customer and Item Master Data, Pricing, etc.
• Works closely with VP of Sales to co-manage the sales department.
• ESSENTIAL FUNCTIONS RESPONSIBLE FOR FOOD SAFETY as it relates to the sales department.
• Immediately communicates any product recall information as necessary.
• Provides leadership to cultivate and improve the company’s strong food safety culture and good manufacturing practices.
• Keeps current on training as required and ensuring complete and timely training of all personnel in the sales department.
• Hires, trains and holds Customer Service staff accountable for their respective responsibilities.
• Ensures complete and efficient communication of sales operations internally and externally.
• Set sales and expense budgets and KPIs for the sales department annually.
• Communicate sales activities and progress towards sales objectives and budgets to VP of Sales and executive management regularly.
• Works with Marketing Department, VP of Sales and executive management to determine necessary price changes or optimization of pricing strategies.
• Manages price list and ensures correct pricing is implemented in automated systems and communicated internally and externally as needed.
• Manages customer and distributor portals and data, using these to provide and communicate sales and production forecasts to stakeholders.
• Oversees internal and external inventory levels for optimization and improvement of complete and on-time shipments.
• Manages Sales P / L statements by sales division and customer to ensure profitability and achievement of budget at the customer and division levels.
• Communicates to VP of Sales, Sales Managers, Brokers and Agents, and executive management.
• Supervises and facilitates Quality Document exchanges between company and customer through the Customer Service department.
• Ensures customers have accurate, up-to-date quality documentation, certifications, audit reports, certificates of origin, etc.
• Adds, updates and maintains all Customer Master Data and Item Master Data.
• Reviews and approves sales expenses according to budgets.
• Works with Accounts Receivable to reconcile customers and assist in the collection of past due invoices.
• Notifies customers that are on or off credit holds as needed.
• Communicate with Logistics Department to maximize sales and minimize shortages, cost effectively.
• Cooperates to optimize inventory levels and manage aging inventory.
• MANAGEMENT & REPORTING ACTIVITIES Reports to President, CRO.
• Provides weekly sales report of sales department and major customer activities.
• Provides updates on major customer activity in a timely manner.
• Discusses problems and proposes solutions to VP of Sales and President / CRO.
• Present sales summaries to board of directors and steering committee at regular meetings.
• Helps to determine, track and report Sales Department KPIs.
• Maintains up to date records of distribution and pricing.
• Updates and maintains Sales Department Policy Manual.
• OTHER DUTIES
• Performs other miscellaneous duties as assigned or needed.

QUALIFICATIONS Education / Certification :

• Bachelor’s Degree in Business, Sales, Marketing, Manufacturing Operations, Supply Chain or Management preferred.

Required Knowledge and Skills :

• Excellent communication skills, written, verbal and digital.
• Strong understanding of food manufacturing distribution, logistics, go-to-market strategies and food safety and quality standards.
• Must be able to report sales opportunities, progress and challenges to executive management.
• Strong strategic, analytical, critical thinking, and budgeting skills.
• Able to understand sales reports, fact-based syndicated data, consumer marketing studies.

Able to apply learnings relevant to the position.

• Ability to travel rarely to occasionally.
• Windows environment application, including Microsoft Outlook, Teams, Excel, Word and PowerPoint.
• Microsoft Dynamics 365 Business Central and Power BI experience strongly preferred.
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