Technical Support Specialist

JOB DESCRIPTION

Innovate to solve the world's most important challenges

Honeywell Buildings Technology (HBT) is a leader in building automation, fire, security, energy management, and software. Our vast base of service customers expects us to provide lifecycle upgrades and other solutions that improve the performance of their facilities. Our approach begins by working with the end customer to identify and prioritize their desired outcomes. The TSS will help both customers and field personnel select and define use cases that will achieve those outcomes.

The TSS will work with existing Service customers, together with our internal teams, including spot, service operations and sales in the ideation of improvements, and then drive to scope, estimate, propose and close modernization and renewal works within our account base.

RESPONSIBILITIES

Main job responsibilities included but not limited to :

• Directly drive efforts for orders growth on SSJ, RQ, and Services Contract business
• Work with Services Account Managers, Vertical Account Managers, Field Service Supervisors, and Field Service Professionals to identify potential services opportunities, contribute to create a healthy pipeline (at least 3x of assigned quota) and assist at all stages of the sales process as needed to help drive successful outcomes
• Support assigned Profit Centers to achieve Annual Operating Plan (AOP) SSJ and RQ orders and revenue
• Provide an accurate monthly forecast using information from NEX platform
• Coordinate with HBS Services Leaders (SBL / FSS), FSP and P&E in completing the proposal / estimate
• Work with sales and FSS / site personnel to get required site data
• Visit customer sites and perform job walks if required for estimating purposes
• Provide value to our Service customers by engaging in technical discussion leading to site improvements
• Using detailed customer specifications and requirements, prepare Scope Of Work (SOW) / RFQ as needed to identify required proposal content
• Communicate solutions to internal and external customers in an easily understood manner
• Learn quickly and think independently
• Multi-task in a deadline driven environment
• Other responsibilities as determined by operations leadership
• Travel 25%

YOU MUST HAVE

10+ years of technical experience in HVAC and BAS systems

WE VALUE