Practice Coordinator (Bilingual Spanish)

Advanced Behavioral Health, Inc. is looking for a Bilingual Practice Coordinator, who is responsible for all administrative (non-clinical) aspects of the patient encounter from greeting to accurate data entry for each patient.  ABH is a family centered mental health program that offers a wraparound approach to treatment.

We specialize in Psychiatry, Off-Site Counseling Services, On-Site therapy, and Therapeutic Mentoring.

If you share our mission and vision, we invite you to join a team that wants to make a difference within the community.  Location :

• Baltimore, MD Compensation : $20.50 - $25.00 / hour Hours :   8 hour work days, 40 hours / week.  Office is open from 8 : 30 am to 7 : 00 pm, some schedules may vary.  Essential Functions : Comply with CARF / COMAR / HIPPA / State compliance regulations.
• Greet and check in patients for appointments.
• Maintain a clean professional front desk environment.
• Conduct ABH patient reminder calls 48 hours prior to appointments scheduled with all doctors and Nurse Practitioners.
• Verify current and valid authorization information in the EMR for each ABH patient scheduled with the doctors and Nurse Practitioners 48 hours prior to scheduled appointments.
• Obtain and verify insurance eligibility for all applicable patients along with co-pay collection.
• Schedule future appointments accurately via the Electronic Medical Records (EMR) system.
• Contact patients who have missed appointments; monitor and track no-shows and enter data into system.
• Create medical record for new patients in EMR, upload and recording of authorization information.
• Manage and process medication refill requests for patients enrolled by following company protocols; complete medication prior authorizations as required by Maryland Medicaid through necessary paperwork and / or by calling the insurance company Conduct daily authorization updates in the EMR.
• Notify Site Directors and Therapists of patient authorization status.
• Prepare an off work / off school note for attending scheduled appointment as requested by patients.
• Take and record vital signs.
• Assist Medical Director with administrative duties.
• Coordinate with the Site Director and Therapists to ensure cases are assigned and discharged regularly.
• Act as the primary point-of-contact for referring vendors.
• Communicate the status of their referrals throughout the referral process.
• Ongoing compliance check of Intake and consent forms in EMR Scan and upload referral documents to clients EMR charts upon completion of referral.
• Maintain referral log / referral tracking system and distributes to appropriate provider and / or department.
• Provide interpretation services for prescribers, as needed.
• Complete and report end of month tally of patient referrals to supervisor(s) and Site Director.
• Maintain confidentiality in all aspects of client, staff and agency information.
• Respond to communication (phone, email, text) from clients and families, referral sources, and ABH staff within 24 hours or the next business day.
• Sort and distribute clinic mail and correspondence.
• Assists with workload at other office locations as needed.

Non-essential Functions :

Requirements and Qualifications :

Full-Time Employee Benefits :