Digital Optimization Associate Mgr

Associate Manager Digital Experience

Staples is business to business. You're what binds us together. Our eCommerce team delivers customer-centric site experiences to position Staples as a digital selling platform of choice for businesses. Our team utilizes analytics, customer insights, and A / B testing to drive online merchandising strategies to optimize the customer journey and drive conversion across platforms. At the same time, our teams focus on building and executing a strong innovation pipeline for the future. We work closely with our sales, merchandising, marketing, analytics, and technology teams to provide a world-class, holistic digital experience, growing profitable results in a fun and rewarding work environment. At Staples, we're searching for an Associate Manager, Digital Experience to join our dynamic eCommerce team in Framingham, MA. This is your chance to play a pivotal role in shaping how customers experience our brand online, driving innovation and engagement across mobile, desktop, and app platforms. If you're passionate about digital transformation, customer journey optimization, and delivering business results through collaborative teamwork, this opportunity is for you. Be part of a forward-thinking and customer-obsessed environment that values creativity, autonomy, and end-to-end impactfrom idea to execution. You'll help define the digital future for Staples, working alongside top talent and cross-functional teams to deliver a world-class experience for our customers.

What you'll be doing :

• Oversee implementation of digital experience initiatives, ensuring alignment with business objectives.
• Lead and manage site enhancements, feature updates, and optimization efforts based on data-driven insights.
• Collaborate closely with marketing, sales, merchandising, and product teams to create seamless, innovative customer experiences.
• Run A / B tests, gather user feedback, and perform data analysis to drive continuous improvements.
• Monitor digital trends and technologies to keep Staples at the forefront of eCommerce innovation.
• Provide mentorship and guidance to team members, fostering a culture of creativity and improvement.
• Influence customer satisfaction and loyalty through enhanced site functionality and user experience.
• Drive increased sales and market competitiveness by optimizing digital touchpoints.
• Support Staples' strategic goal of becoming the digital selling platform of choice.
• Lead high-impact innovation initiatives to redefine processes and introduce new technologies.

What you bring to the table :

What's needed- Basic Qualifications :

What's needed - Preferred Qualifications :

We Offer :

Staples is an Equal Opportunity Employer who values the diversity of our people, products, and services. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, protected veteran status, disability, or any other basis protected by federal, state, or local law. It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. For individuals with disabilities that need additional assistance at any point in the process, please call 1-888-490-4747 for more information.