Talent.com
Director of Operations

Director of Operations

Delight OR Management, LLCMcknight, Pennsylvania, United States, 15237
30+ days ago
Job type
  • Full-time
Job description

JOB TITLE : Director of Operations

Our Company is committed to your success by providing you with the training and tools you need to be successful. Our success is based on your commitment to the guest. Guests come first and are the most important people in our business because they make our paychecks possible.

GENERAL JOB DESCRIPTION

Oversees the management of daily operations of a District of 6 restaurants and in addition, manages a District Manager who will directly oversee 6-7 restaurants; between these 2 functions, you will be responsible for the performance of 12-13 restaurants. Grows sales and profits by improving customer satisfaction and human resource management objectives. Mentors employees and consistently grows talent within the organization. Ensures objectives are achieved while operating within all Company guidelines and following ethical business practices. Creates and maintains a “Delight Every Customer.” environment.

MAJOR DUTIES AND RESPONSIBILITES

5 – Star Talent

  • Ensures proper staffing levels are achieved. Ensures diversity of management work force. Monitors crew and management labor availability. Maintains ongoing system for recruiting, recognition, and retention of restaurant management. Develops crew and management staffing plans to maintain management stability. Ensures the execution of quality, timely performance feedback, performance management, and performance reviews.
  • Develops subordinates to maximize their contributions and future promotion opportunities. Provides proper restaurant management training and development using established systems and practices. Achieves certified training restaurant goals.
  • Mentors District Managers to influence improved Operational performance. Will directly oversee one (1) DM to develop Operational knowledge utilizing Wendy's systems, proven People Development and staffing tactics, improvement in overall OSAT scores, and improved cleanliness.

“A Cut Above” Customer Experience

  • Ensures all food safety procedures are executed according to Company policies and health / sanitation regulations; takes corrective action as appropriate.
  • Plans and conducts working restaurant visits with all levels of restaurant management to ensure the continual improvement of Quality, Service, and Cleanliness standards on all day parts, including monitoring food product quality. Monitors to ensure "Delight Every Customer." standards are met; implements corrective actions, as required.
  • Ensures protection of Wendy's brand and Company assets through District compliance with company policies and procedures. Evaluates store performance at specified intervals using company inspection form; coaches and retrains managers as required.

    • Growth and Profit

  • Maximizes sales goals versus budget and prior year, including the monitoring / execution of National and local marketing programs. Responsible for the development of local restaurant marketing plans. Manages assigned restaurant requirements for new product rollouts / procedures.
  • Maximizes profit goals versus budget and prior year, including the ongoing review of assigned restaurant budgets. Monitors food and labor costs and utilizes profit / loss statements to track results and implement corrective action as necessary for enhanced results.
  • Utilizes strong knowledge and understanding of restaurant operations, budgeting, accounting, and administrative procedures to maximize sales growth and cost analysis to ensure profitability.
  • Develop and Train Subordinates to understand the overall business and how to identify and correct areas of opportunity as it relates to overall business operations; Teaches Subordinates how to maximize on strengths to achieve success.
  • Participates in Strategic Planning initiatives that will impact the Operational market
  • Performs other job duties as may be assigned or required.

    • QUALIFICATIONS FOR THE JOB

    Education :

  • High School diploma required
  • College degree preferred
  • 18 years old or older

    • Experience :

  • Significant restaurant operations experience in the restaurant industry, multi-unit restaurant management experience required; or equivalent of education and experience.

    • Other :

  • Ability to learn and apply the standard operating procedures of the Company.
  • Ability to learn and apply HR Policies and Procedures.
  • P&L analysis and corrective measures.
  • Demonstrated experience in Supervisory practices.
  • Demonstrated experience Interviewing and identifying High Performing candidates.
  • Knowledge of applicable Federal, State, and Local employment laws.
  • Ability to execute training and development practices.
  • Demonstrated strong PC skills.
  • Ability to satisfactorily complete recommended training programs such as Serve Safe and Phase Training.
  • Food Safety Certification.

    • KEY COMPETENCIES

  • Customer Orientation
  • Performance Management
  • Organizing and Planning
  • Results Orientation
  • Problem Solving / Decision Making
  • Financial Analysis
  • Constructive Conflict
  • Change Mastery
  • Communications Process
  • Discipline Execution
  • Talent Management

    • PHYSICAL REQUIREMENTS

  • Must be able to stand for long periods of time without a break.
  • Must be able to work in hot and cold environments.
  • Must be able to walk.
  • Must be able to bend and kneel.
  • Must be able to reach and grab.
  • Must be able to work in loud environment.
  • Must be able to see and hear.
  • Must be able to wear a headset to take orders.
  • Must be able to talk.
  • Must be able to smell and taste.
  • Must be able to lift up to 30 pounds.
  • Travel required between restaurants. Some (10%) travel outside of local Area.

    • PIa8b16e86c34c-30511-34973913

    Create a job alert for this search

    Director Of • Mcknight, Pennsylvania, United States, 15237

    Related jobs
    • Promoted
    Director of Operations (DOO)

    Director of Operations (DOO)

    TownePlace Suites HarmavillePittsburgh, PA, US
    Full-time
    Come join our team in an always changing and fast paced position as a Director of Operations.The DOO runs the hotel in the General Manager's absence. You will assist department heads and manager...Show moreLast updated: 2 days ago
    • Promoted
    Operations Lead

    Operations Lead

    PLP CompanyBethel Park, PA, US
    Full-time
    Bethel Park, PA Pennsylvania office.The candidate will be responsible for operations / project tasks and should possess the ability to take on significant responsibility-and leadership role-over time...Show moreLast updated: 30+ days ago
    • Promoted
    SVP of Operations

    SVP of Operations

    PeopleSuite Talent SolutionsPittsburgh, PA, US
    Full-time
    As the Senior Vice President of Operations, you will be responsible for overseeing all aspects of operations to ensure efficiency, productivity, and best practices. This candidate will have direct r...Show moreLast updated: 30+ days ago
    Director of IT Enterprise Services

    Director of IT Enterprise Services

    Washington & Jefferson CollegeWashington, PA, USA
    Full-time
    Quick Apply
    The Director of Enterprise Services is responsible for the College's enterprise ecosystem including but not limited to the SIS / ERP, the enterprise server and storage infrastructure, enterprise clou...Show moreLast updated: 30+ days ago
    • Promoted
    Regional Program Director

    Regional Program Director

    The Verland Foundation Inc.15046, PA, US
    Full-time
    Regional Program Director of Residential Services CLA.CLA residential homes within a specific region.This role ensures high-quality, person-centered services for individuals with intellectual and d...Show moreLast updated: 9 days ago
    • Promoted
    Director, Operations

    Director, Operations

    Doma Technology LLCPittsburgh, PA, US
    Full-time
    If you're good at what you do, you can work anywhere.If you're the best at what you do, come work for Doma Technology.Doma Technology LLC offers solutions for lenders, real estate professio...Show moreLast updated: 11 days ago
    • Promoted
    Strategy and Operations Lead - Pittsburgh (Onsite)

    Strategy and Operations Lead - Pittsburgh (Onsite)

    SlicePittsburgh, PA, US
    Full-time
    Strategy and Operations Lead - Pittsburgh.Ilir Sela started Slice with the belief that local pizzerias deserve all of the advantages of major franchises without compromising their independence.Star...Show moreLast updated: 6 days ago
    • Promoted
    Vice President, Operations

    Vice President, Operations

    SodexoPittsburgh, PA, US
    Full-time
    Sodexo Live! is seeking a Vice President of Operations for our Airport Lounge Business Segment.We are looking for an inspirational, dynamic, and passionate leader of premium hospitality food & beve...Show moreLast updated: 4 days ago
    • Promoted
    Director of Sales

    Director of Sales

    StepStone Hospitality Inc.Cranberry Township, PA, US
    Full-time
    Are you ready to join StepStone Hospitality in this new year? Located in Cranberry Township and with Andy Warhol Museum reachable within 21 miles, Hampton Inn & Suites Cranberry Township provid...Show moreLast updated: 19 days ago
    • Promoted
    Director of R&D

    Director of R&D

    Jonas SoftwarePittsburgh, PA, US
    Full-time
    Based in Pittsburgh, Pennsylvania, Aptech is a business intelligence, enterprise planning, and financial software and service provider to the hospitality industry, applying technology to solve busi...Show moreLast updated: 30+ days ago
    Director of Operations

    Director of Operations

    Delight OR Management, LLCWhite Oak, Pennsylvania, United States, 15131
    Full-time
    Our Company is committed to your success by providing you with the training and tools you need to be successful.Our success is based on your commitment to the guest. Guests come first and are the mo...Show moreLast updated: 30+ days ago
    • Promoted
    Operations Manager

    Operations Manager

    ServiceMaster Restore of Greater PittsburghOakmont, PA, US
    Full-time
    Currently looking to fill position working out of our Oakmont office serving all of Western Pennsylvania.Are you looking for a challenge or change in your career?. Are you an enthusiastic leader, ca...Show moreLast updated: 30+ days ago
    • Promoted
    Head of Operations

    Head of Operations

    TalangeoPittsburgh, PA, US
    Full-time
    A company with great growth plans in the tourism sector is looking for a Head Of Operations to lead transformation, optimize performance, and take operational strategy to the next level.This is a h...Show moreLast updated: 3 days ago
    District Manager

    District Manager

    Delight OR Management, LLCW. Mifflin, Pennsylvania, United States, 15122
    Full-time
    Our Company is committed to your success by providing you with the training and tools you need to be successful.Our success is based on your commitment to the guest. Guests come first and are the mo...Show moreLast updated: 30+ days ago
    • Promoted
    Director of Operations (DOO)

    Director of Operations (DOO)

    Hampton Inn & Suites HarmarvillePittsburgh, PA, US
    Full-time
    Come join our team in an always changing and fast paced position as a Director of Operations.The DOO runs the hotel in the General Manager's absence. You will assist department heads and manager...Show moreLast updated: 3 days ago
    • Promoted
    Director of Operations (DOO)

    Director of Operations (DOO)

    ZMC HotelsPittsburgh, PA, US
    Full-time +1
    Come join our team in an always changing and fast paced position as a Director Of Operations.The DOO runs the hotel in the General Manager's absence. You will assist department heads and managers, i...Show moreLast updated: 3 days ago
    • Promoted
    • New!
    Director of Distribution & Operations

    Director of Distribution & Operations

    Uline, Inc.Whitehall, PA, United States
    Full-time
    Director of Distribution & Operations.Pay from $260,000 to $350,000 per year.Uline Way, Allentown, PA 18106.Morning Call’s Top Large Employer of 2025!. Are you a warehouse strategy pro passionate ab...Show moreLast updated: 1 hour ago
    • Promoted
    Supervisor, Fulfillment Services

    Supervisor, Fulfillment Services

    Pantherx Specialty LLCCoraopolis, PA, US
    Full-time
    Diseases - 500 Treatments - 1 Rare Pharmacy.PANTHERx is the nation’s largest rare disease pharmacy, and we put the patient experience at the top of everything that we do.If you are looking fo...Show moreLast updated: 17 days ago