Vibee - Ticketing Manager

Ticketing Manager

Vibee builds unforgettable destination experiences for fans around the world. Founded by Live Nation, the world's leading live entertainment company, and Insomniac, Vibee provides fans the opportunity to immerse themselves in the best music and entertainment events on land and sea. From curated activations to bespoke festival packages, Vibee creates transformative moments in the most sought after destinations.

The Role

Vibee is seeking a Ticketing Manager to support the Ticketing Department. The Ticketing Manager plays a pivotal role in the seamless management of Vibee's ticketing operations. This individual will be responsible for overseeing all aspects of event ticketing and sales platform management, ensuring that multiple projects with overlapping deadlines and deliverables are executed efficiently. The ideal candidate is highly organized, thrives under pressure, and has a deep understanding of ticketing systems, box office management, and event logistics. This role demands expertise in collaborating with multiple internal teams and external partners, as well as exceptional administrative skills to meet the complex needs of Vibee's high-profile events. This position reports to the Director of Ticketing.

Responsibilities

Build events on the Vibee sales platform, including seat maps

Monitor and track ticket sales for all events, producing comprehensive sales reports and distributing timely updates to key stakeholders

Collaborate with the Event Programming Coordinator to structure and maintain event builds on the Vibee sales platform, ensuring accurate and up-to-date event listings and ticket availability

Develop and execute ticketing strategies in partnership with internal and external stakeholders to meet unique client needs, including reserved seating, VIP packages, and premium event spaces

Manage ticket inventory and holds for all events, both on-platform and off-platform, ensuring appropriate allocation and availability for various channels

Monitor Airtable and other internal systems on a daily basis to make requested order adjustments, ensuring proper package fulfillment

Support onsite ticketing operations during events, including overseeing box office activities, troubleshooting ticketing issues, and managing guest access where required

Train and provide support in onboarding team members, clients, vendors and partners when needed

All other projects and initiatives as identified

Platform Administration and System Management

Ensure smooth internal order management by managing group ticket orders, special requests, and large-volume sales for Vibee events

Facilitate seating assignments for events with reserved seating, ensuring accuracy and customer satisfaction

Document and maintain Vibee's ticketing standard operating procedures (SOPs) to ensure consistency across all ticketing operations

Develop relationships with ticketing integration partners and their internal teams to maintain operational efficiency and troubleshoot any integration challenges

Collaboration and Cross-functional Support

Collaborate with onsite Ticketing team to ensure smooth operational workflow from on-sale to fulfillment

Liaise with the Vibee Experience team to coordinate package fulfillment and ensure seamless guest experiences across events

Work with the Properties team to maintain hotel information and manage inventory adjustments, ensuring proper coordination of event accommodations

Coordinate closely with event production teams to ensure ticketing aligns with event capacity, production needs, and onsite logistics

Assist in quality control audits to maintain accuracy across ticketing systems, event builds, and customer orders

Reporting and Compliance

Prepare and distribute sales summaries, ticketing insights, and forecasting reports to key departments to aid strategic decision-making

Ensure platform compliance with all regulatory and financial standards, including accurate tax application and data privacy protocols

Other Duties and Projects

Provide ad hoc project support for special initiatives and new platform developments as assigned by the leadership team

Proactively identify process improvements to streamline ticketing workflows and enhance efficiency

Other duties as assigned

Qualifications

4+ years of experience in the music, concert, and / or event industry

Demonstrated knowledge of ticketing software, event programming, and box office operations is preferred

Bachelor's degree from an accredited university or comparable work experience

Excellent inventory and project management skills

Strong critical thinking skills with the ability to apply ticketing strategies to out-of-the-box, high pressure situations

Outstanding reporting and analysis skills

Impeccable organizational skills

Ability to prioritize, organize, problem solve, follow-up, and communicate

Excellent interpersonal and communication skills

Proficiency in spreadsheets, Google Suite, Microsoft Office, Airtable, and Asana

Must be an active problem solver, instilled with a sense of urgency for projects large and small

Superior oral and written communication

Ability to work in a fast-paced environment

Ability to travel extensively, including international and work evenings and weekends, as required

Must be able to work under pressure to meet strict deadlines

Work Environment

Must be able to tolerate loud noise levels & busy environments in dynamic work locations

May work in drastic temperature climates while on site at events

Must be willing to travel to work during holidays, evening and weekend hours, as required, to meet deadlines

Applicants for employment in the U.S. must possess work authorization, which does not require sponsorship by Vibee for a visa.

Equal Employment Opportunity

We aspire to build teams that reflect and support the fans and artists we serve. Every day we aim to promote environments where everyone can be themselves, contribute fully, and thrive within our company and at our events. As a growing business we will encourage you to develop your professional and personal aspirations, enjoy new experiences, and learn from the talented people you will be working with.

Vibee strongly supports equal employment opportunity for all applicants regardless of age, ancestry, color, religious creed, family and medical care leave, mental or physical disability, marital status, domestic partner status, medical condition, genetic information, military and veteran status, political affiliation, national origin, race, sex, gender, gender identity, gender expression, sexual orientation, intersectionality, or any other basis protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with the requirements of the Los Angeles Fair Chance Ordinance, San Francisco Fair Chance Ordinance and the California Fair Chance Act and consistent with other similar and / or applicable laws in other areas.

We also afford equal employment opportunities to qualified individuals with a disability. For this reason, Vibee will make reasonable accommodations for the known physical or mental limitations of an otherwise qualified individual with a disability who is an applicant consistent with its legal obligations to do so, including reasonable accommodations related to pregnancy in accordance with applicable local, state and / or federal law. As part of its commitment to make reasonable accommodations, Vibee also wishes to participate in a timely, good faith, interactive process with a disabled applicant to determine effective reasonable accommodations, if any, which can be made in response to a request for accommodations. Applicants are invited to identify reasonable accommodations that can be made to assist them to perform the essential functions of the position they seek. Any applicant who requires an accommodation in order to perform the essential functions of the job should contact a Human Resources Representative to request the opportunity to participate in a timely interactive process. Vibee will also provide reasonable religious accommodations on a case-by-case basis.

Hiring Salary Range : $60,000.00 - $80,000.00 USD

Please note that the compensation information provided is a good faith estimate for this position only and is provided pursuant to the California Salary Transparency in Job Advertisements Law