Commercial Loan Servicing Supervisor & Officer

People Drive Our Success

Are you enthusiastic, highly motivated, and have a strong work ethic? If yes, come join our team! At Cathay Bank - we strive to provide a caring culture that supports your aspirations and success. We believe people are our most valuable asset and we proudly foster growth and development empowering you to achieve your professional goals. We have thrived for 60 years and persevered through many economic cycles due to our team members' drive and optimism. Together we can make a difference in the financial future of our communities.

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GENERAL SUMMARY

This position will be responsible for supervising and directing the day-to-day functions of specific areas within Commercial Loan Servicing to ensure all transactions are processed timely and according to separation of duties.

DIRECT REPORTS

The incumbent generally has 5 to 10 direct reports.

ESSENTIAL FUNCTIONS

• Establishes work schedules and priorities to ensure that workflow is controlled.
• Supervises and monitors staff who process routine loan transactions pertaining to the booking and servicing of commercial loans such as advances, payments, loan booking, renewals and other loan maintenance and that work is performed in a timely, accurate and complete manner.
• Ensures staff is trained and cross-trained.
• Provides direction and guidance to staff in the performance of their assigned duties which may include coaching and mentoring.
• Reviews daily, weekly, monthly general ledger reconciliations prepared by staff.
• Reviews, creates, and maintains desktop procedures, recommending changes to increase efficiency and productivity, and decreasing errors while maintaining data integrity.
• Monitors quality control for activities related to Commercial Loan Servicing.
• Obtains daily current loan rate indexes, monitors for update into loan systems, and provides callback of input into loan systems.
• Monitors the department's shared email in-boxes, processes or delegates requests, monitors for completion of delegated items, and provides response to requestor.
• Reviews Line Sheet and approves Trade Innovations transactions and wire requests pertaining to those requests.
• Balances and approves daily IBS transaction balance sheets for staff.
• Monitors timely processing of paid-off loan files (return documents / refund check to lending officer, process full reconveyance, cancel Tax Service / Flood Certification, etc.)
• Monitors Pass-thru accounts to ensure timely clearance.
• Monitors designated exception items on tickler / tracking report to ensure timely processing.
• Provides product expertise to all levels of bank personnel.
• Monitors and processes manual Rate / Payment Adjustments.
• Researches and resolves more complex internal / external customer questions / discrepancies in loan accounting.
• Communicates clearly and effectively with all levels of positions (subordinates through senior managers).
• Other duties and projects, as assigned.

QUALIFICATIONS

Skills / Abilities :

OTHER DETAILS

$80K - $95K / year

Pay determined based on job-related knowledge, skills, experience, and location.

This position may be eligible for a discretionary bonus.

Cathay Bank offers its full-time employees a competitive benefits package which is a significant part of their total compensation. It is our goal to provide employees with a comprehensive benefits package to fit their needs which includes, coverage for medical insurance, dental insurance, vision insurance, life insurance, long-term disability insurance, and flexible spending accounts (FSAs), health saving account (HSA) with company contributions, voluntary coverages, and 401(k).

Cathay Bank may collect personal information from potential job candidates and applicants. For more information on how we handle personal information and your applicable rights, please review our Privacy Policy .

Cathay Bank is an Equal Opportunity and Affirmative Action Employer. We welcome applications for employment from all qualified candidates, regardless of race, color, ethnicity, ancestry, citizenship, gender, national origin, religion, age, sex (including pregnancy and related medical conditions, childbirth and breastfeeding), reproductive health decision-making, sexual orientation, gender identity and expression, genetic information or characteristics, disability or medical condition, military status or status as a protected veteran, or any other status protected by applicable law.

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Cathay Bank endeavors to make www.CathayBank.com accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact, Mickey Hsu, FVP, Employee Relations Manager, at (626) 582-7370 or mickey.hsu@cathaybank.com . This contact information is for accommodation requests only and cannot be used to inquire about the status of applications.