Team Lead, Customer Development

About The Role

Here at LendingClub, we take pride in helping our customers through our ethos of service : Lending Care. As leaders in the market, we seek individuals who are excited about their career, inspired by our vision and embody our values. In this role, you'll have the opportunity to empower our frontline by helping them provide best in class service through three simple principles : "Build a Relationship, Make it Easy, and Think Ahead" The team focuses on taking inbound calls with the goal of completing borrower applications over the phone and listing loans on our platform. Your time will be split approximately 75% coaching and team development, and 25% special projects that support broader business goals.

What You'll Do

Lead, coach, and develop a team of 1015 Customer Development Representatives

Deliver real-time feedback through live monitoring, call listening, and side-by-side coaching

Conduct weekly 1 : 1s and team meetings to drive performance and engagement

Monitor and manage team KPIs, including listing rates and customer satisfaction

Take initiative to make informed decisions and act quickly in a fast-paced environment

Support and execute new initiatives, tools, and process rollouts

Partner with leadership to manage escalations, provide associate support, and handle manager queue requests

Build strong cross-functional relationships with stakeholders across the Member Engagement organization

Lead by exampleready to jump on the phones when needed

About You

2+ years of people management experience required

Proven success in a sales-driven environment; experience in sales leadership is a plus

Strong coaching mindset with a passion for developing others

Excellent communication, influencing, and presentation skills

Comfortable navigating ambiguity and leading through change

Genuine enthusiasm for LendingClub's mission and values

Bachelor's degree preferred, High School Diploma or GED equivalent required

Work Location : Lehi, UT

We are currently working a hybrid schedule and our teams are in-office Tuesdays, Wednesdays & Thursdays.

Working Conditions : Required to be on the phones, work on a computer and at a desk for extended periods of time including viewing a screen, using a mouse, manipulating a keyboard and wearing a headset. Must be able to function effectively in a dynamic, fast-paced call center environment where natural and regular work stressors can occur.

What Makes LC different :

A great place to build your career

We want you to learn and grow with us. Onboarding programs, on-the-job training, career-development sessions, and performance check-ins keep you on a path toward the next level.

We celebrate individuality

Individual perspectives and experiences make us and our business betterthere is no "typical" LendingClub employee. We encourage everyone to voice their opinions while retaining the humility to listen and accept other viewpoints. Employee resource groups supporting female, LGBTQ+, Black, Asian, Latinx, Jewish, parent, and veteran team members offer more ways to feel connected and supported within our LendingClub community.

You are worth it

We want every employee to feel valued. One way we do that is through our generous compensation and benefits package, which includes :

• Generous paid time off
• 401(k) match up to 4% ($5,000 per year max)
• Wellness program with cash incentives and more!

Perks with purpose

We also offer a wide range of onsite perks to help you get the most out of your day.

Position ineligible for visa sponsorship.

LendingClub is an equal opportunity employer and dedicated to diversity, equity, and inclusion in the workplace. We do not discriminate on the basis of race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), gender, gender identity, gender expression, sexual orientation, age, marital status, veteran status, disability status, political views or activity, or other applicable legally protected characteristics. We are committed to providing reasonable accommodations for qualified individuals with disabilities in our job application process. If you need assistance or an accommodation due to a disability, please contact us at interviewaccommodations@lendingclub.com.