Senior Operations Analyst

A company is looking for a Senior Support and Services Operations Analyst.

Key Responsibilities

Design and document scalable support processes, including ticket routing and customer feedback loops

Develop analytics and dashboards to measure customer health and support performance metrics

Collaborate with cross-functional teams to integrate support data and identify opportunities for product improvements

Required Qualifications

Experience with Salesforce and customer support platforms (e.g., Zendesk, Pylon)

Hands-on experience in SQL and BigQuery for data analysis and reporting

Able to manage structured processes across multiple functions accurately and timely

Comfortable creating and interpreting performance reports

High accuracy in data entry and process documentation