Sr Director of Customer Success & Renewal ManagementSchoox • Kissimmee, FL, US
Sr Director of Customer Success & Renewal Management
Schoox • Kissimmee, FL, US
21 days ago
Job type
- Full-time
Job descriptionOwn renewals and license expansion for assigned accounts, ensuring retention and growth targets are met. - Build and maintain strong, trusted relationships with customer stakeholders including executive sponsors and decision-makers. - Identify upsell license opportunities by understanding customer needs and growth projections - Manage commercial discussions related to renewals and expansions directly with customers including contracting process review, approval, and execution Manage and coach a team of Customer Success Managers / Renewal Managers. - Define KPIs (renewals, churn, NRR, customer health) and report on performance. - Build playbooks and processes to ensure consistency across the team. - Leverage AI-driven insights, automation, and customer health scoring to scale engagement and anticipate risks. - Partner with internal teams (Product, Marketing, Support) to streamline the customer experience and bring feedback into the business.
Sr Director Of Customer Success & Renewal Management
We're looking for a Sr Director of Customer Success & Renewal Management who can roll up their sleeves and lead from the front. This role is responsible for ensuring customers are successful with our platform while also driving renewals and account growth. You'll manage the customer lifecyclefrom adoption and ongoing value realization through renewal and expansionwhile leading a team that balances customer satisfaction with revenue goals.
Customer Success
- Monitor customer usage, health scores, and support trends to proactively address risks. - Develop regular check-ins, QBRs, and success plans to keep accounts aligned with business outcomes. - Escalate and resolve customer issues quickly, partnering with Support and Product teams. - Ensure customers are realizing value and achieving their desired outcomes with the platform.
Renewal Management
Team Leadership & Process
Create a job alert for this search
Sr Director Customer • Kissimmee, FL, US
Related jobs
Join a Leader in Home Healthcare.As a national leader in ventilators, oxygen therapy, sleep apnea treatment, wound care, diabetic solutions, and other home medical equipment, we empower patients to...Show more Join a Leader in Home Healthcare.As a national leader in ventilators, oxygen therapy, sleep apnea treatment, wound care, diabetic solutions, and other home medical equipment, we empower patients to...Show more 
Senior Customer Success Manager.As a Senior Client Success Manager (Senior CSM) at TrueML Products, you are a leader in our client relationships and a key driver of our company's growth.You'll move...Show more
Imagine Pediatrics is a tech enabled, pediatrician led medical group reimagining care for children with special health care needs.
We deliver 24 / 7 virtual first and in home medical, behavioral, and ...Show more
Arcadia is dedicated to happier, healthier days for all.We transform diverse data into a unified fabric for health.Our platform delivers actionable insights for our customers to advance care and re...Show more
Director, Strategic Initiatives.Hello Heart is on a mission to change the way people care for their hearts.The company provides the first app and connected heart monitor to help people track and ma...Show more
Customer Success Manager, Mid Market.Deputy is a global SaaS remote-first workforce management company with hubs in Sydney, Melbourne, San Francisco and London, plus team members working remotely a...Show more
Zippy was founded with one mission : to make getting a loan for a manufactured home simple, fast, and fully online.We believe modern manufactured homes are affordable, well-built, eco-friendly, and ...Show more
PebblePost is a leading performance marketing company specializing in programmatic direct mail and CTV.Our proprietary technology leverages online and offline data to drive measurable, incremental ...Show more
Senior Operations Lead, Customer Partner.R1 is the leading provider of technology-driven solutions that transform the patient experience and financial performance of hospitals, health systems and m...Show more We help patients lead a more comfortable and productive life by keeping them engaged in their care and empowering them to manage their health and treatment at home.
Rotech provides high quality medi...Show more 
Manager, Strategic Initiatives.We're hiring a Manager, Strategic Initiatives to join our Enterprise Delivery team.Oscar is the first health insurance company built around a full stack technology pl...Show more
Smart people, fun culture, innovative work, beautiful offices oh, and everyone's really nice.That's what people say about SailPoint.
We're known as the company where everyone wants to work, and we ...Show more
Director Of Customer Success, Strategic Global Accounts.A Director of Customer Success, Strategic Global Accounts will lead the development and execution of the overall customer success strategy ac...Show more
Are you ready to drive innovation in the automotive industry?.At AutoLeap, we're not just selling software; we're empowering shop owners to build thriving businesses.
As a Customer Success Manager, ...Show more
Managed Services, Customer Success Supervisor.The Managed Services Supervisor is responsible for overseeing a team of Managed Services / 3PV Sales Support & AP Billing Coordinators, ensuring the succ...Show more
BeamUP was developed to empower leading enterprises to drive operational excellence across their facilities.Our collaborative platform leverages digitization and AI to make the complexity of facili...Show more
Senior Director Of Customer Success.Full-time - Remote, United States Join the Future of Healthcare Recruitment at Vivian Health.
Vivian Health's mission is to transform healthcare hiring by empower...Show more
Business Development Director REMOTE
Rotech Healthcare Inc. • Oak Ridge, FL, United States
Remote
Full-time
Last updated: 2 days ago • Promoted
Training Director
Rotech Healthcare Inc. • Oak Ridge, FL, United States
Full-time
Last updated: 30+ days ago • Promoted
Senior Customer Success Manager
TrueAccord • Kissimmee, FL, US
Full-time
Last updated: 20 days ago • Promoted
Director, Partner Success
Imagine Pediatrics • Kissimmee, FL, US
Full-time
Last updated: 20 days ago • Promoted
Customer Success Manager
Arcadia • Kissimmee, FL, US
Full-time
Last updated: 21 days ago • Promoted
Director, Strategic Initiatives
Hello Heart • Kissimmee, FL, US
Full-time
Last updated: 20 days ago • Promoted
Customer Success Manager, Mid Market
Deputy • Kissimmee, FL, US
Full-time
Last updated: 21 days ago • Promoted
Revenue Leader
Zippy • Kissimmee, FL, US
Full-time
Last updated: 21 days ago • Promoted
Director, Product Platform
PebblePost • Kissimmee, FL, US
Full-time
Last updated: 19 days ago • Promoted
Senior Operations Lead, Customer Partner
R1 RCM • Kissimmee, FL, US
Full-time
Last updated: 4 days ago • Promoted
Acquisition Integration Director REMOTE
Rotech Healthcare Inc. • Oak Ridge, FL, United States
Remote
Full-time
Last updated: 30+ days ago • Promoted
Manager, Strategic Initiatives
Oscar Health • Kissimmee, FL, US
Full-time
Last updated: 21 days ago • Promoted
Engagement Manager
SailPoint • Kissimmee, FL, US
Full-time
Last updated: 21 days ago • Promoted
Director, Strategic Customer Success
Pluralsight • Kissimmee, FL, US
Full-time
Last updated: 18 days ago • Promoted
Customer Success Manager
AutoLeap • Kissimmee, FL, US
Full-time
Last updated: 21 days ago • Promoted
Managed Services, Customer Success Supervisor
WillScot Corporation • Kissimmee, FL, US
Full-time
Last updated: 29 days ago • Promoted
Senior Customer Success Manager - US
BeamUP • Kissimmee, FL, US
Full-time
Last updated: 20 days ago • Promoted
Head of Customer SuccessRemote, United States
Vivian Health • Kissimmee, FL, US
Full-time
Last updated: 21 days ago • Promoted