Consumer Services Manager

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This Jobot Job is hosted by : Julia Toms

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Salary : $90,000 - $110,000 per year

A bit about us :

The Consumer Services Manager ensures that their team delivers exceptional customer service to clients and service companies via phone and ticketing systems. This role supports debt settlement operations by reconciling transactions daily, resolving related issues, and collaborating with the operations and IT teams to develop efficient, well-controlled processes. The Manager provides insights through reporting, analysis, and feedback to guide management decisions.

Why join us?

Location : Schaumburg, IL – 3 days / week on-site (T, W, Th)

Target Salary : $90-110k

Full Benefits

Growth

Great Culture

Job Details

Duties and Responsibilities include but are not limited to the following :

• Provide impeccable customer service to clients and servicing companies.
• Create, communicate, track, and manage KPIs for the Consumer Service team.
• Conduct weekly coaching sessions with direct reports.
• Field and resolve client calls, emails, and tickets.
• Coordinate and monitor duties between internal and offshore teams.
• Field and resolve servicing company(s) calls, emails, and tickets.
• Review and assist in client account maintenance, scheduled transactions, and audit

files.

Qualifications and Required Skills

What Will Make You Stand Out

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