Resident Regional Facilities Director

ESFM

Pay Grade : 17

ESFM is the corporate Integrated Facilities Management (IFM) division of Compass Group USA and a Keystone member of the International WELL Building Institute (IWBI).

Rooted in hospitality, ESFM elevates the workplace experience as the single source of innovative FM solutions that ensure a safe, healthy, and sustainable environment. ESFM’s clients include many household names from Life Science, Technology, Oil & Gas and Manufacturing markets.

ESFM self-performs 80% of all IFM solutions provided to clients. Their portfolio of service categories includes Environment, Health & Safety, Facilities Maintenance & Engineering, Sustainability, Janitorial & Industrial Cleaning, Laboratory Support and Workplace solutions. This self-performance model creates a consistent hospitality experience for clients, resulting in higher engagement and productivity from their employees.

In 2020, ESFM (formerly Eurest Services) won the George Graves Award for Facility Management Achievement from the International Facilities Management Association (IFMA).

Job Summary

As Resident Regional Director, you are responsible for multiple accounts / sites. You are responsible for managing client relations, along with ensure that the services offered to the customers are of superior quality.

Key Responsibilities :

• Develops financial forecasts and balance programs and resources for accounts within the region.
• Develops a business plan and budget for the region
• Controls overhead expenses within the region
• Responsible for attainment of financial goals for the region
• Reviews and analyzes financial statements, weekly operating reports, and other financial results
• Recommends and manages capital requirements to maximize financial returns
• Actively involved with sales survey pricing of business
• Monitors future contract financial reviews and updates
• Responsible for productivity and staffing that is appropriate to the regional and divisional goals
• Monitors period analysis and initiate action plans as necessary
• Maintains and supports client satisfaction at a level that ensures account retention
• Maintains an active stewardship program at multiple levels within the region
• Administers required client / customer surveys (and other feedback instruments) and responds in a timely and effective manner
• Promotes client awareness of program alternatives and the availability of corporate resources
• Monitors and ensures compliance with the provisions of client contracts
• Assists in customizing programs to meet each account's unique needs as required

Preferred Qualifications :