AVP, Client Delivery

Assistant Vice President, Client Delivery

Ensemble Health Partners is a leading provider of technology-enabled revenue cycle management solutions for health systems, including hospitals and affiliated physician groups. They offer end-to-end revenue cycle solutions as well as a comprehensive suite of point solutions to clients across the country. Ensemble keeps communities healthy by keeping hospitals healthy. We recognize that healthcare requires a human touch, and we believe that every touch should be meaningful. This is why our people are the most important part of who we are. By empowering them to challenge the status quo, we know they will be the difference!

The Assistant Vice President, Client Delivery (AVP) is responsible for leading client success across 1 or multiple clients. The AVP maintains detailed knowledge of and may perform any and all duties of the Site Directors for assigned site(s) in addition to oversight, management, growth, and development of their onsite operations team. Oversees a multi-level onsite revenue cycle operations team, ensuring optimal performance and adherence with Ensemble's Client Delivery Management Model. The AVP is closely involved with client engagement, performance improvement, strategic planning, and best practice integration across the Revenue Cycle, and works closely with Ensemble and Client Executive leadership to communicate results and escalations according to Ensemble's internal guidelines. The AVP may act as the first or second tier point of contact for the client for all revenue cycle related requests. 10+ Acute Facilities or $2B+ Net Revenue Under Management For dedicated client leaders : >

$500M Client Oversight or Operational Oversight (including Front End, Middle Revenue Cycle, or Business Office), or Oversight of 2-3 Clients

The Assistant Vice President, Client Delivery will :

• Define and establish strategic direction, priorities, accountabilities, and ongoing quality improvement related to onsite Revenue Cycle operations in conjunction with centralized Revenue Cycle operations leadership.
• Conduct client analyses and provide recommendations, requiring strategic innovative thinking skills, and complex cross-functional operations experience.
• Create and maintain onsite operations strategic integration plans with clearly defined objectives, desired outcomes, and timelines of implementation.
• Develop long-range strategic plans for systems and processes that support a high performing, patient-centered revenue cycle.
• Develop and adhere to specific objectives and performance standards as defined by client and statement of work, including but not limited to, AR aging, denial management and self-pay and POS collections / patient experience improvement.
• Collaborate with various revenue cycle departments to obtain innovative initiatives to achieve optimal results.
• Identify gaps in client support / performance and proposes solutions (e.g. technology, services) to drive performance improvement.
• Has strong interpersonal skills and proven ability to build relationships and organization alignment, influence decisions, engage onsite operational teams and drive results.
• Participates and leads program level meetings with program stakeholders.
• Works closely with CFO and other client leadership to support analysis, reporting and service line development.
• Acts as Client Revenue Cycle expert and ensures prompt communication of emerging changes related to payer policies, contracting, regulatory updates and compliance requirements.
• Assists client leadership in understanding back-office metrics, tools, and reports.
• Facilitates monthly client meeting to review the revenue cycle operations performance and opportunities for improvement, strategic initiatives, partnership opportunities and escalated client support needs.
• Provides weekly and monthly standard reports to client leadership.
• Proactively plan for succession in key positions and lead the planning for coverage when vacancies occur (utilize float pools where applicable) to eliminate negative impact to facilities experiencing vacancies.
• Participates in candidate identification and consideration when filling open positions.
• Leads the process for onboarding new leadership at assigned locations.
• Performs staff reviews and prepares performance documents for direct reports.

Ensemble Health Partners is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all of our associates.

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Innovation, Work-Life Flexibility, Leadership, Purpose + Values

We believe in empowering people and giving them the tools and resources needed to thrive. A few of those include :

Ensemble Health Partners is an equal employment opportunity employer. It is our policy not to discriminate against any applicant or employee based on race, color, sex, sexual orientation, gender, gender identity, religion, national origin, age, disability, military or veteran status, genetic information or any other basis protected by applicable federal, state, or local laws. Ensemble Health Partners also prohibits harassment of applicants or employees based on any of these protected categories.

Ensemble Health Partners provides reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law. If you require accommodation in the application process, please contact TA@ensemblehp.com.

This posting addresses state specific requirements to provide pay transparency. Compensation decisions consider many job-related factors, including but not limited to geographic location; knowledge; skills; relevant experience; education; licensure; internal equity; time in position. A candidate entry rate of pay does not typically fall at the minimum or maximum of the role's range.