Customer Experience Supervisor

Customer Experience Supervisor

📍

Elkhart, IN | Full-Time | On-Site

Join a company where leadership, growth, and collaboration come together to deliver excellence.

Worldwide Foam is seeking a Customer Experience Supervisor to lead our growing Customer Experience team. This role is perfect for a motivated leader who thrives in a fast-paced environment, has a passion for people and process improvement, and is looking for a career path that leads toward management.

About the Role

As a Customer Experience Supervisor , you will oversee a team of Customer Experience Specialists (CXS) who support our customers and internal logistics operations across multiple distribution sites. You'll focus on driving accuracy, responsiveness, and customer satisfaction-while learning the broader strategic elements of the Customer Experience Manager role through mentorship and hands-on leadership opportunities.

This is a growth-oriented position designed for someone ready to step up, take ownership, and make a measurable impact.

What You'll Do

Lead, coach, and develop a team of 10–15 Customer Experience Specialists.

Oversee daily operations to ensure order accuracy, on-time delivery, and excellent customer communication.

Collaborate cross-functionally with Sales, Procurement, and Warehousing to improve efficiency and service performance.

Monitor and report key performance metrics (Customer Response Time, Order Accuracy, On-Time Delivery, Concern Resolution Rate).

Identify process improvements that enhance the overall customer journey.

Manage escalations and ensure professional, timely resolution of customer concerns.

Help implement tools and systems that support continuous improvement and scalability.

What We're Looking For

5+ years of experience in customer service, logistics, or supply chain within a manufacturing or distribution setting.

3+ years of leadership or supervisory experience.

2 or 4 year degree in Business, Supply Chain, or related field

Strong people leader with a proven ability to motivate and coach teams.

Analytical, detail-oriented, and solutions-driven mindset.

ERP experience (e.g., NetSuite, Dynamics, or equivalent).

Proficient in Microsoft Office Suite (Excel, Word, Outlook, PowerPoint).

Associate or Bachelor's degree in Business, Supply Chain, or related field preferred.

If you have ISO experience or a background in continuous improvement initiatives-bonus points!

Why Join Worldwide Foam

Competitive salary and bonus eligibility.

Comprehensive benefits including medical, dental, vision, life insurance, and disability coverage.

401(k) with company match.

Paid vacation and holidays.

Professional development and mentorship-this role is designed to prepare you for future leadership opportunities, including the Customer Experience Manager position.

Schedule

Monday – Friday | 8 : 00 AM – 5 : 00 PM (40–45 hours / week)

Hybrid scheduling opportunities may be available after training.

How to Apply

If you're a proactive leader ready to take the next step in your career and make a real difference in how customers experience our company, we'd love to hear from you.

👉 Apply today and grow your career with Worldwide Foam.