Business Analyst, Field Service Platform

Work Schedule

Standard (Mon-Fri)

Environmental Conditions

Office

Job Description

As part of the Thermo Fisher Scientific team youll discover meaningful work that makes a positive impact on a global scale. Join our colleagues in bringing our Mission to life every single day to enable our customers to make the world healthier cleaner and safer. We provide our global teams with the resources needed to achieve individual career goals while helping to take science a step beyond by developing solutions for some of the worlds toughest challenges like protecting the environment making sure our food is safe or helping find cures for cancer.

Job Title : Business Analyst LED North America Service (Business Analyst III)

Location : Remote (US) Eastern time preferred

Position Summary

The Business Analyst LED North America Service is the primary business-side steward for ERP and field service systems ensuring that our service operations run efficiently and effectively. This role combines hands-on system administration data governance and process optimization to enable field service teams and leaders to get the most out of our existing systems.

As a trusted partner to IT and business teams this role designs workflows that work within current system capabilities maintains accurate and accessible data develops actionable reports and dashboards and drives user adoption through training documentation and support.

Looking ahead this role will play a key part in preparing the organization for a future ERP and service system upgrade providing critical insight into business requirements data structures and process improvements. The ideal candidate thrives in a dynamic environment takes initiative to optimize legacy systems and enjoys making a measurable impact on business operations and service excellence.

Key Responsibilities

Systems Management & Support

• Serve as the business administrator and point of contact for ERP and field service systems used by the IES Laboratory Equipment service organization in North America.
• Lead day-to-day system operations including user access data integrity and issue resolution ensuring minimal disruption to business activities.
• Communicate business requirements test and validate system changes and ensure solutions meet operational needs.
• Find opportunities to streamline workflows and enhance user experience through process adjustments automation and improved reportingwithin the existing system capabilities.
• Maintain system documentation training resources and user communications to support consistent and effective use.

Data Management & Structure

Process Design & Improvement

Reporting & Analytics

Training & Documentation

Quality & Compliance

Collaboration

Minimum Qualifications

Preferred Qualifications

Our Mission is to enable our customers to make the world healthier cleaner and safer. Watch as our colleagues explain 5 reasons to work with us. As one team of 100000 colleagues we share a common set of values - Integrity Intensity Innovation and Involvement - working together to accelerate research solve complex scientific challenges drive technological innovation and support patients in need. #StartYourStory at Thermo Fisher Scientific where diverse experiences backgrounds and perspectives are valued.

Apply today!

Thermo Fisher Scientific is an EEO / Affirmative Action Employer and does not discriminate on the basis of race color religion sex sexual orientation gender identity national origin protected veteran status disability or any other legally protected status.

Accessibility / Disability Access

Job Seekers with a Disability : Thermo Fisher Scientific offers accessibility service for job seekers requiring accommodations in the job application process. For example this may include individuals requiring assistance because of hearing vision mobility or cognitive impairments. If you are a job seeker with a disability or assisting a person with a disability and require accessibility assistance or an accommodation to apply for one of our jobs please submit a request by telephone at 1-

Required Experience :

IC

Key Skills

Children Activity,Landscaping,Electronics Engineering,End User Support,Front Office Management,Airlines

Employment Type : Full-Time

Experience : years

Vacancy : 1