Technical Support Engineer - Hybrid

Job Description :

As a Technical Support Engineer, the selected candidate will be responsible for providing expert-level support across various platforms and technologies, ensuring timely resolution of service-impacting issues. The role demands strong communication skills, leadership qualities, and a proactive approach to mentoring and cross-training team members, while maintaining high standards in documentation and customer service.

Key Responsibilities :

• Interact with technical and managerial staff across all levels
• Demonstrate leadership in problem determination and service restoration
• Communicate effectively with support groups, end-users, and management
• Document processes and procedures with clarity and precision
• Mentor and cross-train team members to build collective expertise
• Resolve business and service-impacting problems with thorough evaluation
• Present technical information and conduct product demonstrations
• Provide customer follow-up and maintain high service standards
• Work independently and collaboratively within fast-paced environments
• Escalate issues with appropriate urgency based on customer impact

Required Skills, Experiences, Education, and Competencies :

The hourly range for roles of this nature are $45.00 to $70.00 / hr. Rates are heavily dependent on skills, experience, location, and industry.

cyberThink is an Equal Opportunity Employer.