Director, Retail Operations (Northern California)Northern California

Director, Retail Operations (Northern California)

Our retail growth continues in Northern California as we enter new communities and expand in our established markets! To support that growth, we're adding a Director, Retail Operations based in Northern California. You'll have a direct impact on our mission of Bettering Days as you'll oversee the performance of a region of Philz stores. This is a key role in connecting company strategy to retail field execution focusing on elevating store performance, developing future leaders, and delivering exceptional customer experiences. You'll work with our passionate retail leadership teams and drive results through operational and financial excellence, people development, and cross-functional collaboration, all while keeping our mission and values at the center of every decision.

What You'll Do

Operational Leadership & Business Performance

• Direct the performance of multiple geographic districts, ensuring alignment with company goals for sales, profitability, and customer satisfaction.
• Lead a team of Area Leaders (District Managers) in interpreting and taking action on P&L data, labor forecasts, inventory controls, and cost management strategies.
• Set clear financial expectations and regularly review KPIs to ensure continuous improvement in COGs, labor, OpEx, and sales performance.
• Support new store openings by partnering with NSO teams to ensure timelines, budgets, and customer experience goals are met.
• Ensure consistent execution of product launches, promotional rollouts, and in-store initiatives across the region.
• Maintain operational standards for product and drink quality, cleanliness, safety, compliance, and equipment care across all locations.
• Oversee, implement, and maintain an amazing store, customer, and community experience in line with the Philz Brand.
• Take action on customer feedback in a timely manner, to isolate issues, and celebrate successes.

Leadership Development & Talent Strategy

Cross-Functional Collaboration

What You'll Need

Essential Physical Requirements

A reasonable estimate of the starting annual base salary for this role is $130,000 to $145,000 plus bonus. Please note that the base salary will vary based on qualifications, previous experience, and work location.

This position is Bonus Eligible

When you join our team, we better your days through our benefits and support programs we offer our team members medical, dental, and vision insurance, company-paid basic life insurance, optional family life insurance, 401(k) with company match, flexible spending accounts, health savings account with company contribution, hospital indemnity, accident insurance, critical illness insurance, commuter benefits, mental health support, holiday pay, vacation & sick time, Team Member discounts, freebie drinks and discounted beans, fun Philz swag, opportunities for growth and advancement, and more!

At Philz, we are an equal opportunity employer and embrace a diverse workforce