Director, Customer Success Management

Director Of Customer Success Management

EvenUp is on a mission to close the justice gap using technology and AI. We empower personal injury lawyers and victims to get the justice they deserve. Our products enable law firms to secure faster settlements, higher payouts, and better outcomes for victims injured through no fault of their own in vehicle collisions, accidents, natural disasters, and more.

We are one of the fastest-growing vertical SaaS companies in history, and we are just getting started. EvenUp is backed by top VCs, including Bessemer Venture Partners, Bain Capital Ventures, SignalFire, and Lightspeed. We are looking to expand our team with talented, driven, and collaborative individuals who seek to have a lasting impact.

We're looking for a Director of Customer Success Management to lead and scale our growing CSM team as a second-line manager. This person will be responsible for driving product adoption, retention, expansion, and advocacy across our SMB, Mid-Market, and Enterprise customer segments.

You'll develop a best-in-class CSM motion that's both strategic and hands-on focused on building trusted relationships at all levels of the organization, creating scalable processes, and collaborating cross-functionally to deliver exceptional customer outcomes.

This is a key leadership role at EvenUp as we scale our investment in customer enablement and engagement ideal for someone who thrives in fast-paced, ambiguous environments and knows how to balance structure with flexibility.

What You'll Do

• Manage CSM Managers across SMB, MM, and Enterprise segments to deliver quarterly NDR and lead generation goal attainment
• Scale and mature an existing function to drive expansion and adoption of major product transitions in the last 6 - 12 months
• Hire and ramp contributors into a high-performance organization with recruiting, training, and pace setting
• Experiment with and refine lifecycle playbooks to drive value from existing subscriptions and creates opportunities for expansion with new product cross sales (owned by Account Management)
• Develop specific and targeted goals for leaders and contributors on your team to help them grow and develop
• Find innovative and creative ways to improve and increase performance
• Take an entrepreneurial approach to the role, working collaboratively with the rest of the leadership team to get things done
• Partner cross-functionally with Sales, Product, and Marketing leadership to align on customer outcomes, share insights, and drive continuous improvement

What You Bring

Why EvenUp

Notice to Candidates : EvenUp has been made aware of fraudulent job postings and unaffiliated third parties posing as our recruiting team please know that we have no affiliation or connection to these situations. We only post open roles on our career page or reputable job boards like our official LinkedIn or Indeed pages, and all official EvenUp recruitment emails will come from the domains @evenuplaw.com, @evenup.ai, @ext-evenuplaw.com, no-reply@ashbyhq.com or no-reply@canditech.io email addresses.

To ensure fairness and proper consideration, we do not accept resumes or expressions of interest via email or social media messages. If you're interested in a role, please submit your application directly through our careers page.

As part of our total rewards package, we offer attractive benefits and perks to our employees, including :

Please note the above benefits & perks are for full-time employees. EvenUp is an equal opportunity employer. We are committed to diversity and inclusion in our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.