Information Technology Technician

Salary : $84,133.00 - $113,616.00 Annually

Location : 101 Spader Way Broomfield CO

Job Type : Full Time Non Exempt

Job Number : 2025-00018

Department : Administration

Opening Date : 11 / 24 / 2025

Closing Date : 11 / 28 / 2025 5 : 00 PM Mountain

Description

The Full-Time position of Information Technology Technician has been posted to both internal and external applicants at this time.

Why do you want to work for North Metro Fire Rescue District? At the heart of North Metro Fire are its people. We are an equal opportunity employer and pride ourselves on our compassion, excellent service, family atmosphere, and a culture that empowers each individual to grow and make a meaningful contribution. The fire district offers great benefits, pension, wellness programs, and tuition assistance to its employees and serves a supportive community. Apply today to join this dynamic team!

Posting Start Date : November 24, 2025

Posting Closing Date : November 28, 2025

2025 Salary : $84,133 - $113,616

2025 Hiring Range $84,133- $92,000 (DOQ)

Other forms of compensation : None

Benefits : Excellent Benefits package to include medical, dental, vision, l ong-term / short-term disability, life insurance, Flexible Spending Plan, FPPA defined benefit pension plan, up to 2% employer match to voluntary pension plan, Retiree Health Savings Plan, wellness program, generous vacation, sick and holiday leave.

Job Type : Full-time exempt level position.

Work Schedule : Monday through Friday, 8 am-5 pm, with additional hours as required for additional workload demands, emergencies after hours, weekends, and holidays.

REPORTS TO : Information Technology Manager

DIRECT REPORTS : None

FLSA STATUS : This position is non-exempt from the Fair Labor Standards Act requirements.

Under the general direction of the Information Technology Manager, the IT Technician is responsible for working independently and proactively to provide technical support and administrative functions to maintain high service and availability for a variety of software, hardware, and network systems for the District.

This position is responsible for monitoring and responding to the IT ticketing system and utilizing established procedures related to identification, prioritization, and proper and effective resolution of end-user incidents and support requests.

In alignment with the District's mission and strategic goals, this role will assist the IT Manager in accomplishing short and long-range goals, programs, and services related to information technology.

This is an in-person position which will also require frequent driving and working in various locations across the District to provide IT support.

This position is categorized as the Network IT Technician pay range within the Administrative Pay Plan.

Essential Job Functions

The following duties and responsibilities are all essential functions of the position of the Information Technology Technician. They are not listed in order of importance or priority.

• Daily Duties

Acts as first-line of response to monitor the IT ticketing system, responds to IT incident and service requests in a timely fashion, properly prioritizes the ticket queue, and ensures detailed notes and timely updates are entered into the ITSM software.

Performs on-site analysis, diagnosis, and resolution of complex PC problems for a variety of end users.

Successfully collaborates with and establishes trusted relationships with coworkers, management, professional peers, outside agencies, and vendors.

Typical Qualifications

Minimum Requirements at Entry : High School Diploma or General Equivalency Degree (GED).

A minimum of three (3) years of professional work history providing technical support in a professional capacity is required related to desktop and technical troubleshooting, and / or cloud-based software or network support.

Any equivalent combination of formal education and professional work experience that demonstrates the ability to meet the necessary essential requirements of the position will be considered.

Preferred requirements : associate or bachelor's degree in a discipline related to information technology. Technical experience working with an emergency response organization.

North Metro Fire Rescue offers a comprehensive benefit package and contributes a major portion of the employee premium to make these benefits more affordable for you. Coverage of eligible benefits typically begins on the 1st of the month following the date of hire for benefited employees. Each year employees have the choice of changing elected coverages through open enrollment.

Full-Time Employees are eligible for the following benefits :

For more information, please access our website here :

EQUAL EMPLOYMENT OPPORTUNITY POLICY STATEMENT :

North Metro Fire Rescue District is dedicated to the principles of equal employment opportunity in any term, condition, or privilege of employment. Applicants, employees, and former employees are protected from employment discrimination based on race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age (40 or older), disability and genetic information (including family medical history), veteran status, marital status or any other status protected by federal, state, or local law. This prohibition includes unlawful harassment or discrimination based on any of these protected classes. Unlawful harassment includes verbal or physical conduct, which has the purpose or effect of interfering with an individual's work performance or creating a severe, intimidating, hostile or offensive work environment. This provision applies to all employees, including directors, supervisors, co-workers, and non-employees such as residents, members of all boards, contractors, vendors, and consultants.

NEOGOV Toll Free Applicant Technical Support : If you experience technical difficulty with submitting your online application or the NEOGOV system (e.g., uploading or attaching documents to your application) call NEOGOV technical support at 855-524-5627 Mon-Fri between 6 am and 6 pm (Pacific Time).

01

By checking this box, you acknowledge that you understand the following questions outline mandatory requirements to be considered qualified for this role.

02

Do you possess a current and valid driver's license with a safe driving record?

03

Do you have professional IT experience supporting a fire agency?

04

If yes, how long, with what agencies, and describe your experience.

05

Do you have experience configuring endpoints using Microsoft Autopilot and Intune and if so, please describe your experience.

06

Do you have professional experience working with and supporting any of the following Cisco Meraki : firewalls, switches, access points, or MDM, and if so, please indicate which areas and describe your experience.

07

Do you have experience using remote monitoring and management tools (RMM) for endpoint management and if so, please describe your experience.

08

Why do you want to work at North Metro?

Required Question