Talent.com
Associate Team Leader
Associate Team LeaderH&R Block • Mountain Home, TN, US
Associate Team Leader

Associate Team Leader

H&R Block • Mountain Home, TN, US
27 days ago
Job type
  • Full-time
  • Part-time
Job description

Associate Team Leader

At H&R Block, we believe in the power of people helping people. Our defining Purpose is to provide help and inspire confidence in our clients, associates, and communities everywhere. We also believe in a high performing, connected culture, where everyone feels like they belong.

We strive to continuously improve our business and have committed to a long-term strategy and transformation plan known as Block Next. This multi-year roadmap focuses on innovation, client experience, and sustainable growth. It is designed to elevate how we work, how we serve, and how we lead in our industry.

At H&R Block, we're curious, creative, and always on the move. If you embrace challenges as opportunities and seek to make a meaningful difference where you live, work, and play, our door is always open.

A Typical Day...

Joining us as an Associate Team Leader, youll support a single retail office during tax season to consistently exceed client expectations and provide daily operations direction for the tax office. Youll begin working a flexible part-time schedule in late fall as you ramp up for the busy tax season and transition to a full-time schedule from January through April.

It Would Be Even Better If You Also Had...

  • Experience supervising or managing people
  • History of delivering outstanding customer experiences

What You'll Bring To The Team...

  • Support the Multi-Unit Team Leader, serving as an onsite point of contact for tax office associates and clients, ensuring quality and consistent execution that will allow us to promote the value of H&R Block
  • Execute and hold all tax office associates accountable to the client service experience, with escalation to the Multi-Unit Team Leader and District General Manager as necessary
  • Serve as point of contact for onsite escalated client service concerns
  • Ensure clients are scheduled properly and conflicts are resolved, with escalation to the Multi-Unit Team Leader and District General Manager as necessary
  • Lead the office from the front desk, providing phone coverage and engaging with clients to deliver an outstanding experience
  • Lead daily activities to ensure that all tax office associates are scheduled, and work is completed according to deadlines, with attention to quality standards, priorities and overall goals
  • Lead daily huddles and communicate essential information to office associates
  • Your Expertise

  • Prior experience working in customer service or similar role
  • Strong organizational skills and ability to plan and manage day-to-day office operations
  • Customer-centric mindset and strong communication skills
  • Computer proficient with the ability to use MS Office
  • Demonstrated ability to work independently with minimal supervision
  • Able to work a flexible work schedule of 40 hours per week and flexibility based on business needs
  • High school diploma / equivalent or higher
  • Why Work For Us

    At H&R Block, we believe and invest in our people by committing to their total well-being. Our benefit offerings can help associates plan for their unique health, wellbeing and financial wellness needs.

  • Employee Assistance Program with Health Advocate.
  • Wellbeing program , BetterYou, to help you build healthy habits.
  • Neurodiversity and caregiver support available to you and your family.
  • Various discounts on everyday items and services.
  • Benefits with additional eligibility requirements : Medical Coverage, 401k Retirement Savings Plan and Employee Stock Purchase Plan.
  • The Community You Will Join :

    At H&R Block we remain committed to building a Connected Culture one in which trust, care, and connections are how we work together as we continue to create an environment where everyone feels safe to bring their authentic self to work every day and feels like they belong as part of a larger team.

    You will be immersed in an exceptional work environment that is recognized throughout the world on Best Companies lists! You will also be surrounded by colleagues who are committed to helping each other grow and support each other.

    H&R Block is an equal opportunity employer. We welcome and celebrate diversity in the workplace regardless of gender, race or color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, or veteran status.

    If youre looking to make an impact, H&R Block is the place for you.

    Create a job alert for this search

    Associate Team Leader • Mountain Home, TN, US

    Related jobs
    AP Team Lead

    AP Team Lead

    Walmart • Bristol, VA, United States
    Full-time +1
    The actual hourly rate will equal or exceed the required minimum wage applicable to the job location.Additional compensation includes annual or quarterly performance incentives.Additional compensat...Show more
    Last updated: 7 days ago • Promoted
    DCS CASE MANAGER 1 • - EG - 04012025- 66745

    DCS CASE MANAGER 1 • - EG - 04012025- 66745

    State of Tennessee • Erwin, TN, United States
    Full-time +1
    State of Tennessee Job Information.LOCATION OF (350) POSITION(S) TO BE FILLED : DEPARTMENT OF CHILDREN'S SERVICES, CHILD AND FAMILY MANAGEMENT DIVISION, STATEWIDE. The DCS Case Manager 1 • position ha...Show more
    Last updated: 30+ days ago • Promoted
    Shift Leader

    Shift Leader

    Captain D's • Jonesborough, TN, US
    Full-time
    At Captain D’s, our people are our greatest asset.We’ve built a culture dedicated to developing and empowering our team.Taking care of our employees is key to our success.You are the face of Captai...Show more
    Last updated: 30+ days ago
    Registered Behavior Technician, ABA Therapist

    Registered Behavior Technician, ABA Therapist

    Bee Wise Behavior • Burnsville, NC, US
    Full-time
    Quick Apply
    At Bee Wise Behavior, we serve children and young adults with Autism Spectrum Disorders.Every child has a treatment team consisting of a Board Certified Behavior Analyst (BCBA) and behavior therapi...Show more
    Last updated: 30+ days ago
    Retail Sales Associate - Charter

    Retail Sales Associate - Charter

    SPECTRUM • Burnsville, NC, US
    Part-time
    This role requires the ability to work lawfully in the U.Earn $18 / hour base pay, with the potential to earn $23.Plus, enjoy perks like free and discounted internet, TV, and mobile, all while paving...Show more
    Last updated: 1 day ago • Promoted
    Shopper Team Member

    Shopper Team Member

    Amazon • Burnsville, NC
    Full-time
    Job Title : Shopper Team Member Employer : Amazon.As a Shopper Team Member at Amazon, you will be responsible for shopping and preparing customer orders for delivery. You will use your knowledge of th...Show more
    Last updated: 26 days ago • Promoted
    Team Member

    Team Member

    KFC • Bristol, TN, US
    Full-time
    We’re looking for people who love serving customers, have experience in the restaurant industry and who want to be a part of the largest restaurant company in the world! If you want to build a grea...Show more
    Last updated: 30+ days ago
    Team Member

    Team Member

    Popeyes • Bristol, VA, US
    Full-time
    The Team Member is responsible for providing exceptional guest service while working closely with the Restaurant Managers and other Team Members to maintain operational standards and procedures.Thi...Show more
    Last updated: 30+ days ago
    Shift Manager

    Shift Manager

    Pizza Hut • BURNSVILLE, NC, US
    Full-time
    Position : Pizza Hut Shift Leader.Reports to Restaurant General Manager, Assistant Restaurant General Manager –.Continue to Add to Your Leadership Skills and Take What You've Learned to the Next Lev...Show more
    Last updated: 30+ days ago
    Service Team

    Service Team

    Panda Restaurant Group • Bristol, TN, US
    Full-time
    Join us as a Service Team Associate.We’re looking for friendly team players to create a warm environment for our guests and provide great service for our guests. Thrive in a safe and supportive work...Show more
    Last updated: 30+ days ago
    Team Leader

    Team Leader

    Burger King • Burnsville, NC, US
    Full-time
    Quick Apply
    Carrols owns and operates more than 800 Burger King Restaurants, and we need great people on our team! As a Team Member, you will become an important member of a fast-paced team that serves up the ...Show more
    Last updated: 30+ days ago
    Keyholder

    Keyholder

    Torrid • Bristol (The Pinnacle), TN, US
    Part-time
    At Torrid, we celebrate every shape, every size, and every curve of our customer.Our Torrid stores offer an exciting, one-of-a-kind, amazing experience for not just our customers, but our employees...Show more
    Last updated: 30+ days ago