Customer Success Manager

At Sensiba, we're more than just a Top 75 Accounting Firm - we're a purpose-driven organization committed to making a meaningful impact for our clients, our people, and our communities. Recognized as a Top Workplace USA, we're proud of our culture of exceptional employee engagement, collaboration, and continuous growth.

We help clients solve problems, navigate complexity, and build a foundation for sustainable success. Whether supporting fast-growing startups or established enterprises, we bring deep expertise and a people-first approach to every engagement.

In 2018, Sensiba became a certified B Corporation (B Corp) - a designation that reflects our commitment to using business as a force for good. This certification holds us accountable to high standards of social and environmental performance, transparency, and ethical governance. It's not just a badge - it's a reflection of how we operate, make decisions, and support our stakeholders.

Summary :

Are you a proactive, organized, and adept communicator? Join our Customer Success team for a pivotal role supporting the growth of our Governance, Risk & Compliance (GRC) Department, where attention to detail is crucial. We seek someone skilled in staying ahead of workloads, identifying proactive process improvements, and fearlessly engaging with customers and leadership. Collaborate with sales, marketing, customer success, and our audit team to ensure seamless processes align with firm objectives. Flourish in an environment valuing your contributions and fostering professional growth.

This is a fully remote position, and only candidates located in the Pacific Time Zone will be considered for this position at this time.

Responsibilities :

• Manage Post-Sales Processes :

Perform and meticulously track new client onboarding, including scheduling and overseeing project kickoffs for our Governance, Risk & Compliance Department.

Receive and respond to customer inquiries or issues, proactively following up on deliverables for and from our customers.

Work closely with administrative and audit staff in our project management solution (Monday.com) to oversee project status throughout its lifecycle.

Update and maintain Salesforce.com and Monday.com for accurate and up-to-date information.

Develop and maintain close relationships with CSM peers on our related Partner teams, ensuring seamless service for shared customers.

Requirements :

Compensation :

This role offers a competitive base salary along with a comprehensive benefits package. The anticipated base salary ranges for this position are outlined below and are subject to change :

When determining compensation, we consider a variety of factors such as a candidate's professional experience, skills, and qualifications. Please note that final offer amounts may vary from the ranges listed above and may be adjusted over time.

Benefits :

There are many reasons to join the Sensiba team : generous benefits, competitive compensation, professional advancement opportunities, and above all - our people. If you're looking for an environment that offers you growth, success, and professionalism without compromising your family, passions, and life outside of work, apply today!

Sensiba has a robust offering of benefits, including :

At Sensiba, we believe that diversity drives innovation. We provide equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, Sensiba complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

Sensiba expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of Sensiba employees to perform their job duties may result in discipline up to and including discharge.