Community Development Advisor

Community Development Advisor

The community development advisor is responsible for generating pre-need sales for locations in the assigned market area including cemetery property, cemetery merchandise, cemetery services and prearranged funeral / cremation plans.

Responsibilities

• Actively builds relationships in the community to educate and guide families in their preplanning decisions
• Excels in his / her ability to set an appointment, give a preplanning guide presentation, and product presentation
• Provides professional park tours of each location within their area
• Completes paperwork timely, neatly and accurately, including all specific requirements for contract processing
• Actively tracks all sales activity and ratios to measure areas of strength and areas that need improvement
• Uses CRM to track all contacts and ensure professional follow-up
• Contacts new and existing customers to discuss how specific products or services can meet their needs
• Prospects daily using multiple methods including warm calling with leads, mailers, seminars, and outside events
• Provides world class customer service, a positive attitude, and a willingness to do "whatever it takes"
• Keeps current in areas as they relate to our profession (veteran's benefits, social security benefits, end of life decisions, etc.)
• Builds relationships with church's, civic groups, veteran organizations, hospice, senior living, & other community groups. Once relationships are established, pre-planning seminars are scheduled and conducted in accordance with NorthStar Memorial Groups established program.
• Works multiple prospecting avenues such as, "web leads, seminars, park patrolling, file reviews, direct mail, and all other prospecting methods in accordance with NorthStar's sales playbook.
• Schedules 10-12 pre-need appointments each week that are tracked in the CRM
• Answers telephone inquiries about cemetery products and services pre-need planning
• Attends training programs scheduled with sales leaders and regional leadership

Qualifications

We are an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender, gender identity, national origin, disability, or veteran status.