IPORT General Manager

About the Role

As the General Manager, you will play a pivotal role in shaping the strategic direction, operational excellence, and organizational culture of the IPORT business. You will oversee cross-functional teams, ensuring alignment with the company's goals while fostering a collaborative and high-performing environment. This role emphasizes leadership, organizational communication, team development, and operational oversight, along with direct coordination with sales leadership.

Key Responsibilities

Strategic Leadership

Develop and execute long-term strategies that align with the company's vision and goals.

Drive innovation and continuous improvement across all functional areas, including product development, marketing, and operations.

Collaborate with the executive team to identify and address market opportunities and challenges.

Identify strategic needs in the business that lift constraints and allow the brand to scale, building frameworks where none exist today.

Operational Oversight

Oversee the day-to-day operations of key departments to ensure efficiency and alignment with organizational objectives.

Establish and monitor OKRs to measure team performance and organizational success.

Implement robust processes and tools to enhance operational capabilities and outcomes.

Identify gaps in the customer journey, designing process improvements and new processes that elevate the customer experience.

Enhance post-sales operations and cultivate long-term customer relationships to drive retention and loyalty.

Team Development and Leadership

Lead and inspire a diverse team, including :

Director of Product Management

Director of Product Development

Director of Marketing

Operations Leader

Quality Leader

Overseas Operations

Collaborate with Sales Leadership to ensure strong communication, organizational expectation alignment, and deep understanding of customer and market needs.

Foster a culture of collaboration, accountability, and innovation.

Identify and nurture leadership potential within the organization, ensuring a pipeline of future leaders.

Excel in cultivating organizational communication, enabling clarity and alignment across teams.

Navigate a matrixed organization effectively, building cross-functional relationships and demonstrating influence without direct authority.

Brand and Cultural Stewardship

Champion the company's brand identity and core values, ensuring consistent messaging and alignment across all teams.

Act as a role model for the organization's values, promoting an inclusive and engaging workplace.

Stakeholder Collaboration

Serve as a key point of contact for internal and external stakeholders, ensuring effective communication and relationship management.

Collaborate with customers and partners to understand needs and ensure alignment with product and service offerings.

Budget and Resource Management

Develop and oversee departmental budgets, ensuring resources are allocated strategically and responsibly.

Identify opportunities for cost optimization and reinvestment in growth initiatives.

Organizational Excellence

Promote best practices in project management, product lifecycle management, and operational execution.

Lead initiatives to enhance organizational agility and adaptability in a dynamic market environment.

Qualifications

Proven experience (10+ years) in a leadership role, managing cross-functional teams and driving organizational success.

Strong working knowledge of Apple, iOS, mobile devices, and software apps.

Strong strategic vision with the ability to translate high-level goals into actionable plans.

Demonstrated expertise in team development, operational oversight, and organizational leadership.

Experience excelling in organizational communication and leading within a matrixed environment.

Proven ability to identify customer journey gaps, enhance post-sales experiences, and nurture long-term customer relationships.

Exceptional communication and interpersonal skills, with experience engaging diverse audiences.

Strong analytical and problem-solving abilities, with a focus on delivering measurable results.

Budget management experience, ensuring efficient allocation of resources.

Sonance is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment where innovation thrives through authentic partnerships.

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