Help Desk Supervisor (HYBRID TELEWORK)
Job Description
We are committed to work life balance by promoting this HYBRID TELEWORK opportunity. These job requirements allow the employee to work at a Lockheed Martin-designated office or job site for part of their schedule and has a predefined regular, recurring telework schedule for the remaining part of their work schedule.
We are seeking to hire a Supervisor / Lead of the Integrated Support Center (ISC) Helpdesk Team.
Responsibilities / duties will include :
- Managing ISC Service Central duties- Requesting group adds, adding and deleting people from support groups.
- Managing ISC staff vacations and outages making sure there is core hour coverage
- Monitoring ISC help desk calls, requests, incidents and escalations.
- Avaya Reports Provided to management
- Monitor baseline / program calls to meet program requirements
- Manage hardware ordering and approvals
- Maintaining employees GRID / Charge numbers
- Maintain SWI-704-2 Computer.
We are seeking individuals with :
- Superior personnel management skills, problem resolution and employee relations expertise as it relates to co-workers and senior leaders.
- High desire to provide customer satisfaction.
- Demonstrated ability and previous experience partnering with other business areas across the company to achieve results.
- Exceptional communication, coordination, integration, and planning skills.
- Demonstrated and recognized leadership behaviors and traits.
Desired skills
- Experience with Windows, Linux and Unix OS
- Experience with Classified Media / Hardware
- Leadership support on Sites installed equipment / systems to ensure customer usage requirements on various baseline configurations and special project evolutions are met on schedule.
- Systems and Software Engineering Experience.
- Demonstrated ability through work experience, setting expectations
- Strong oral & written communication.
- Solid ability to organize.
Help Desk Supervisor (HYBRID TELEWORK)
We are seeking to hire a Supervisor/Lead of the Integrated Support Center (ISC) Helpdesk Team. We are committed to work life balance by promoting this HYBRID TELEWORK opportunity. Monitoring ISC help desk calls, requests, incidents and escalations. These job requirements allow the employee to work a...
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