Help Desk Supervisor (HYBRID TELEWORK)

Job Description

We are committed to work life balance by promoting this HYBRID TELEWORK opportunity. These job requirements allow the employee to work at a Lockheed Martin-designated office or job site for part of their schedule and has a predefined regular, recurring telework schedule for the remaining part of their work schedule.

We are seeking to hire a Supervisor / Lead of the Integrated Support Center (ISC) Helpdesk Team.

Responsibilities / duties will include :

• Managing ISC Service Central duties- Requesting group adds, adding and deleting people from support groups.
• Managing ISC staff vacations and outages making sure there is core hour coverage
• Monitoring ISC help desk calls, requests, incidents and escalations.
• Avaya Reports Provided to management
• Monitor baseline / program calls to meet program requirements
• Manage hardware ordering and approvals
• Maintaining employees GRID / Charge numbers
• Maintain SWI-704-2 Computer.

We are seeking individuals with :

• Superior personnel management skills, problem resolution and employee relations expertise as it relates to co-workers and senior leaders.
• High desire to provide customer satisfaction.
• Demonstrated ability and previous experience partnering with other business areas across the company to achieve results.
• Exceptional communication, coordination, integration, and planning skills.
• Demonstrated and recognized leadership behaviors and traits.

Desired skills

• Experience with Windows, Linux and Unix OS
• Experience with Classified Media / Hardware
• Leadership support on Sites installed equipment / systems to ensure customer usage requirements on various baseline configurations and special project evolutions are met on schedule.
• Systems and Software Engineering Experience.
• Demonstrated ability through work experience, setting expectations
• Strong oral & written communication.
• Solid ability to organize.
8 days ago