Lead Coordinator

Lead Transportation Support Services Coordinator

A Penske Lead Transportation Support Services Coordinator provides day-to-day support and first point of escalation for all TSS Associates. In addition to performing any of the tasks expected of a TSS Coordinator, they may also monitor workload levels, perform task assignments, assist management with specific needs, ongoing training of associates, and handle overflow customer issues for the Supervisor. Shifts : 2nd Shift : 2 : 00pm-10 : 30pm 3rd Shift : 10pm-6 : 30am

Responsibilities :

• Acting as subject matter expert to TSS Associates on the floor and perform TSS duties if necessary
• Assist in mentoring new and existing TSS Associates and ensure junior Associates are seated with senior Associates as necessary.
• Assist Management in monitoring calls, perform quality audits, and carry out special requirements
• Provide follow up to internal and external customer requests through email and by phone
• Assist Supervisor in managing TSS Associates' breaks, lunches, work assignments, etc.
• Other duties and tasks assigned by supervisor or manager

Qualifications :

Physical Requirements :

About Penske Logistics : Penske Logistics engineers state-of-the-art transportation, warehousing and freight management solutions that deliver powerful business results for market-leading companies. With operations in North America, South America, Europe and Asia, Penske and its associates help businesses move forward by increasing visibility and driving down supply-chain costs.