Customer Support Associate

A company is looking for a Customer Support Associate to serve as a liaison between the organization and Collectors, addressing inquiries related to products and services.

Key Responsibilities

Liaise with Collectors to support inquiries and resolve issues

Provide exemplary service through various communication channels

Build relationships with repeat Collectors and develop knowledge of the product portfolio

Required Qualifications

Positive attitude with a passion for serving Collectors

General knowledge of the trading cards and collectibles industry

Experience in customer interactions via web, voice, and email

Willingness to work flexible hours, including evenings and weekends

Proficiency in MS Suite, including Word, Outlook, and Excel