Residential Administrator - Waldorf Astoria New York

Residential Administrator

After undergoing a transformative restoration, Waldorf Astoria New York is set to reignite its magnetic allure. Waldorf Astoria New York is seeking a Residential Administrator to unveil a new era of luxury which embodies the spirit of New York City. With a fresh, modern expression of its rich, authentic legacy, Waldorf Astoria New York provides guests the exceptional environment and the personalized attention of True Waldorf Service that creates unforgettable experiences for discerning travelers with 375 rooms, 375 Private Residences, 40,000 square feet of event space, holistic spa and wellness programming, and a celebrity chef partnership.

In landmark destinations around the world, Waldorf Astoria Hotels & Resorts reflect the culture and history of their extraordinary locations.

The pay rate for this role is $31.25 - $36.06 / hour and is based on applicable and specialized experience and location.

Job Responsibilities

The Residential Administrator is responsible for supporting the daily operations and administrative functions of the Waldorf Astoria Residences New York. This role provides comprehensive assistance to the Residential Leadership Team to ensure the seamless management of the property and the delivery of exceptional resident experiences. In addition to administrative duties, the Residential Administrator will serve as the receptionist and first point of contact for the management office, greeting residents, guests, and vendors with professionalism, poise, and warmth. The ideal candidate demonstrates exceptional organizational skills, polished communication, and a commitment to upholding the Waldorf Astoria's legacy of refined service and luxury living. As a Residential Administrator, you will :

• Serve as the first point of contact for the Management Office, warmly welcoming and screening all visitors, residents, and vendors, while maintaining an organized and polished reception area.
• Answer and direct incoming calls for the Residences Department; determine priority, resolve inquiries independently when appropriate, and relay accurate messages promptly.
• Provide comprehensive administrative support to the Director of Residences, Assistant Director of Residences, and Assistant Director of Finance Residential, including calendar management, correspondence, and general office organization.
• Manage a range of administrative processes, including copying, scanning, filing, processing lease, sale, decoration, and alteration applications, preparing resident communications, and assisting with amenity reservations, payments, and compliance tracking.
• Maintain accurate resident, owner, and tenant records, ensuring all documentation and databases (Yardi, BuildingLink, etc.) are current and properly organized.
• Receive, sort, and distribute all incoming mail and deliveries (USPS, UPS, FedEx, and interoffice).
• Assist residents with inquiries and concerns, including billing, payments, and general service-related requests, ensuring prompt and courteous resolution.
• Coordinate and schedule meetings with prospective buyers, brokers, and attorneys; process building questionnaires and distribute insurance certificates as needed.
• Manage office inventory and place periodic orders for supplies.
• Coordinate the collection and routing of Board-related documents for required signatures.
• Assist with property tours for residents, ownership representatives, and Hilton Corporate visitors.
• Attend management meetings, record and maintain meeting minutes, and follow up on assigned action items.
• Report all suspicious persons or activities, hazardous conditions, etc. to the Safety / Security Department.
• Perform additional duties as assigned to support departmental operations and uphold the Waldorf Astoria standard of excellence.

Qualifications

We are seeking a Residential Administrator who is passionate about providing polished, professional, and anticipatory support in a luxury residential environment. The ideal candidate thrives in an administrative setting that demands accuracy, discretion, and high attention to detail. With a refined sense of service and a collaborative approach, you will ensure the Residential Office operates seamlessly while enhancing the resident experience through efficiency, communication, and genuine care.

Exceptional organizational and multitasking skills with the ability to manage multiple priorities in a fast-paced, high-touch environment.

Strong written and verbal communication skills with a professional, polished demeanor.

Proficiency in Microsoft Office Suite (Word, Excel, Outlook, PowerPoint); experience with Yardi or BuildingLink is preferred.

Previous experience in a luxury residential, hospitality, or property management setting strongly preferred.

A proactive and detail-oriented approach, with the ability to anticipate needs and resolve issues independently.

Demonstrated commitment to confidentiality, professionalism, and the Waldorf Astoria's standards of excellence.

Ability to work flexible hours, including weekends or holidays, as required by business needs.

Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values : Hospitality, Integrity, Leadership, Teamwork, Ownership, Now.

In addition, we look for the demonstration of the following key attributes : Quality, Productivity, Dependability, Customer Focus, Adaptability.