Contact Center Director

At DK Law, we don't just represent our clients. We stand with them, all the way.

We're modern injury and accident attorneys who go all the way for every client, from every background. At the heart of our work is a simple but powerful belief : every client's experience matters, and we honor it as if it were our own. From the very first call to the final resolution, we approach every case with the mindset that it's going the distance.

That same mindset fuels our workplace culture. We're a team of purpose-driven professionals who care deeply, move fast, and never lose sight of the human side of what we do. If you're passionate about making an impact, growing with a team that values excellence and empathy, and being part of something bigger, we'd love to meet you.

Equal Opportunity Employer Statement

The Company is an equal opportunity employer and considers all qualified applicants without regard to any characteristic protected under applicable federal, state, and / or local law or ordinance, including, without limitation, race, color, religion, creed, sex, gender, gender identity, gender expression, pregnancy, childbirth, breastfeeding or related medical conditions, marital status, registered domestic partner status, family-care status, veteran status, military status, age, national origin or ancestry, physical or mental disability, medical condition, genetic information, or sexual orientation.

Why DK Law?

This is a full-time, in-office opportunity at our Costa Mesa HQ, and we're proud to offer top-tier benefits and a work culture that supports your growth :

• Firm-paid medical, dental, vision, and life insurance after 60 days
• 401(k) with 3% company match after 1 year
• 2 weeks of PTO after 90 days
• Access to our state-of-the-art on-site gym
• Career pathing and development opportunities
• A passionate, driven team that actually enjoys working together

Schedule :

The Intake Director will lead a 100-person sales team, both domestic and global, responsible for qualifying and converting high volumes of leads into signed cases. The selected candidate will be expected to drive performance, implement sales strategy, manage KPIs, and motivate a fast-paced team of hourly sales agents. This is a fully in-office leadership role with high visibility and direct impact on revenue.

Ideal candidate must be someone who thrives in a fast-paced, high-volume environment and can lead through structure, accountability, and continuous improvement. This role is ideal for someone who wants to take ownership of frontline performance, holds a high bar for results, and isn't afraid to dig deep to solve problems at their root.

Key Responsibilities

Requirements

Not working with outside agencies. Please do not solicit our hiring managers or internal employees.

The pay range for this role is :

120,000 - 140,000 USD per year(Corporate Office)

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