Level 2 Help Desk TechPeak Networks • Kennewick, WA, US
Level 2 Help Desk Tech
Peak Networks • Kennewick, WA, US
30+ days ago
Job type
- Full-time
Job descriptionFirm understanding of L2 and L3 networks (VLAN, STP, OSPF) Firm understanding of wireless protocols (802.11, BT, LPWA) Firm understanding of VOIP systems Firm understanding of AD / DS services (AD, GP, and DNS) Firm understanding of MS365 (EntraID, Intune, and Exchange Online) Firm understanding of RMM tools Scripting knowledge (PS, Python, etc.) Knowledge of MDM tools Active Industry / Vendor networking certificate
Job Description
Job Description
Peak Networks is a leading company in our industry in the region. We provide Managed Services to businesses in the Tri-Cities area. We're are looking to grow our team with a new Help Desk Technician. If you're excited to be part of a winning team, Peak Networks is a perfect place to get ahead. You'll be glad you applied to Peak Networks.
Responsibilities
- Manage Help Desk tickets in a timely manner
- Respond to customer issues via phone, email and computer chat
- Provide customer assistance
- Document customer interactions
- Run diagnostics to resolve customer reported issues
- Install, make changes and repair computer hardware and software
- Follow-up with customers to ensure issues are resolved
- Write technical documents on how to or SOPs
- Network Administration
- Update / Create scripts
- Troubleshooting servers
- Server administration
Qualifications
Certifications
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Help Desk • Kennewick, WA, US
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