Help Desk Support II

Job Description

Job Description

Help Desk Support II

Kennewick, WA | Full-Time | Wage : 40k-60k / year

Position Summary

The Help Desk Support II role provides technical assistance and second-level support to end users across the organization. This position is responsible for installing, configuring, maintaining, and troubleshooting hardware, software, and network-related systems to ensure reliable and efficient operations. The role requires strong technical expertise, professional communication skills, and a commitment to delivering high-quality customer service.

Key Responsibilities

• Serve as the primary point of escalation for complex technical issues, ensuring timely resolution and minimal disruption to business operations.
• Install, configure, and maintain workstations, laptops, mobile devices, peripherals, and related software applications.
• Diagnose and resolve hardware and software issues; escalate to senior IT staff or vendors when appropriate.
• Perform system updates, security patches, and hardware upgrades in alignment with IT standards and policies.
• Troubleshoot and resolve basic network issues, including connectivity, access, and configuration problems.
• Document support activities, resolutions, and procedures within the IT knowledge base to ensure consistency and process improvement.
• Collaborate with vendors and third-party providers to resolve issues and support system enhancements.
• Contribute to IT initiatives, including hardware refresh projects, software deployments, and process optimization.
• Provide professional, user-friendly communication and training to support end-user adoption of technology solutions.

Required Qualifications :

Preferred Qualifications :

Why Join Us :

All employees are subject to a pre-employment drug screen.

Please apply online at www.apollomech.com / careers.

Affirmative Action / EEO statement

As an Affirmative Action, Equal Opportunity Employer, Apollo Mechanical Contractors “Apollo” ensures that no applicant for employment or employee of Apollo is denied equal opportunity because of race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, disability (mental or physical), genetic information, veteran status, or any other characteristic any characteristic of his or her relatives, friends, or associates.