Strategic Client Executive - Regional Health Plans

Strategic Client Executive

At Zelis, we are modernizing the healthcare financial experience across payers, providers, and healthcare consumers. We serve more than 750 payers, including the top five national health plans, regional health plans, TPAs, and millions of healthcare providers and consumers across our platform of solutions. Zelis sees across the system to identify, optimize, and solve problems holistically with technology built by healthcare experts driving real, measurable results for clients.

The Strategic Client Executive (SCE) for Regional Health Plans will serve as the primary point of contact for Zelis clients across the Enterprise (One Zelis) for their assigned book of business. The SCE will manage a strategic book of business comprised of vertically aligned clients and will drive growth for business units by achieving annual revenue targets, ensuring client retention, fostering growth with additional products and services, and ensure Zelis is always meeting and / or exceeding client expectations while driving a superior OneZelis customer experience. The SCE will develop and maintain critical internal and external relationships to sustain and build upon One Zelis' value proposition and work collaboratively across the enterprise to achieve their clients' goals and objectives.

Responsibilities :

• Client Relationship Building : Maximize the breadth and depth of relationships by working closely with clients to intimately understand their business strategies, needs, and challenges. Align Zelis executives to foster relationships at assigned clients.
• Revenue Management : Manage and oversee all revenue targets, including budgets, forecasts, and product utilization review for the assigned book of business.
• Client Renewals & Retention : Responsible for client renewals and retention. Successfully lead contract negotiations and manage the complete life cycle to successfully renew client agreements while looking for ways to expand the relationship.
• Risk Identification & Mitigation : Proactively identify and mitigate risks such as volume decreases, service gaps, and changes in client relationships.
• Product Optimization : Drive revenue growth through existing product optimization and understanding and communicating key differentiators, product strategy, features, and functionality.
• Client Growth : Successfully uncover and qualify opportunities for growth to deliver great client value. Collaborate with sales to present innovative solutions and grow existing client base.
• Client Value : Effectively illustrate and validate client outcomes on a consistent basis leveraging client reporting.
• Conduct Quarterly Business Reviews : Conduct and lead all quarterly enterprise business reviews to optimize value within the client's book of business.
• Client Advocacy : Ensure industry leading quality service delivery and client satisfaction; measurements include, proactive client management, timely escalation and resolution of issues, and nurturing clients into loyal promoters. Secure client references and permission in support of new business, key Zelis initiatives and case studies as needed.

Attributes to be successful in role :

Skills / Background :

Work Environment :

Location and Workplace Flexibility : We have offices in Atlanta GA, Boston MA, Morristown NJ, Plano TX, St. Louis MO, St. Petersburg FL, and Hyderabad, India. We foster a hybrid and remote friendly culture and all of our employee's work locations are based on the needs of the position and determined by the Leadership team. In-office work and activities, if applicable, vary based on the work and team objectives in accordance with Company policies.

Equal Employment Opportunity : Zelis is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. We welcome applicants from all backgrounds and encourage you to apply even if you don't meet 100% of the qualifications for the role. We believe in the value of diverse perspectives and experiences and are committed to building an inclusive workplace for all.