ONBOARDING ACCOUNT MANAGER (HYBRID-CHARLOTTE, NC)

Onboarding Account Manager

We are the industry leader in procurement and supply chain solutions. We are the subsidiary to the 6th largest company in the world (Compass Group PLC), yet Foodbuy has the feel of a small entrepreneurial company. We pride ourselves on our ability to source and provide a variety of products and services that help our customers more easily, and cost effectively, run their businesses. We work with clients in the Hospitality, Restaurant, Healthcare, Education, Entertainment, and Gaming industries, and we support Compass Group the world's largest contract food and support services provider. We care about our associates, our clients, and our community. We think big, encourage innovation and debate, and seek out game changers. Our benefits and PTO offerings are strong. Our compensation packages are competitive. And we are constantly growing, and we want our associates' careers to grow along with us. We have an open and modern work environment, believe in flexibility, and promote a collaborative open door environment. Additionally, we follow a value system called People FIRST, which stands for Flexibility, Inclusion, Results, Sustainability, and Transparency. People FIRST is the foundation for everything we do at Foodbuy. It is how we connect and interact with our clients, business partners and fellow associates.

Job Summary :

The Onboarding Account Manager plays a critical role in driving member success by managing the onboarding of new business into Foodbuy's GPO program. This customer-facing role is responsible for strategic planning, client engagement, program optimization, and revenue growth across multiple business verticals. The manager acts as a trusted advisor and ambassador of Foodbuy, ensuring seamless transitions and maximizing program value. Success in this role requires the ability to interpret reports and data to identify trends, support decision-making, and guide clients toward improved performance.

Responsibilities :

Client Onboarding & Engagement : Serve as the single point of contact during onboarding to ensure a seamless transition. Conduct strategic planning sessions tailored to each client's business needs. Develop and maintain strong relationships with clients to grow business volumes. Promote Foodbuy technologies (e.g., MPower) and ensure adoption during onboarding. Provide superior customer service and timely communication.

Strategic Account Management : Identify and implement opportunities for cost reduction, rebate growth, and sustainability. Drive program optimizations from day one, including product conversion and order guide strategy. Track and report on purchasing behaviors, leakage, and performance metrics. Facilitate monthly financial reviews and quarterly business reviews with clients.

Project Management : Create and maintain strategic onboarding plans and project timelines. Manage multiple projects in a fast-paced environment with competing deadlines. Provide weekly updates and recap communications to internal and external stakeholders. Elevate challenges and risks for resolution support.

Cross-Functional Collaboration : Align with internal SMEs (Category, Culinary, Sourcing, Distribution) to support client initiatives. Collaborate with external suppliers and distributors to create synergies and efficiencies. Support large-scale client needs and ensure all onboarding tasks are completed.

Qualifications :

Bachelor's degree or equivalent work experience required. Minimum of 3+ years in account management or customer success (preferably in hospitality, foodservice, or related industry). Ability to interpret client reports and purchasing data to identify performance gaps, trends, and opportunities for optimization. Strong communication, presentation, and influencing skills. Proven ability to build long-term relationships and drive results. Proficiency in Microsoft Office Suite (Excel, PowerPoint, Word, Dynamics). Experience with CRM platforms and reporting tools. Highly organized, detail-oriented, and solution-focused.

Associates at Foodbuy are offered many fantastic benefits including medical, dental, vision, life insurance, disability insurance, retirement plan, paid time off, paid parental leave, holiday time off, personal leave, associate shopping program, health and wellness programs, discount marketplace, identity theft protection, pet insurance, commuter benefits, employee assistance program, and flexible spending accounts (FSAs). Associates may also be eligible for paid and / or unpaid time off benefits in accordance with applicable federal, state, and local laws.