Customer Service RepresentativeKendall Howard • Chisago City, MN, US
Customer Service Representative
Kendall Howard • Chisago City, MN, US
13 days ago
Job type
- Full-time
Job descriptionAnswer incoming calls with knowledge of product information, customer requests and direct incoming calls to appropriate staff Maximize the use of the CRM system to ensure data input and ongoing assessment of client status Provide necessary Company support when fulfilling customer requests Provide customer service, support calls and maintain relationship with our customers Provide shipment tracking details for orders to partners Resolve issues regarding customer purchase orders Assist the accounting department in collection activities as required Research and compile data as requested by the sales team on a variety of subjects Ensure partner portals are up to date with accurate information Address customer complaints or product issues that are reported by the customers in an order to resolve the issue Research all customer related incidents, determine the cause, and best course of action to resolve the issue Assist in managing client reports to guide the development of existing and prospective client engagement plan with the Account Executive Escalate any customer complaints to correct managers when necessary 2 years of customer service or equivalent experience
Job Description
Job Description
Why Kendall Howard?
We’re a growing IT manufacturer with a no-nonsense attitude : stay humble, work hard, and take on challenges head-first. Around here, you won’t just “do your job” — you’ll be part of a team that builds, solves, and delivers products we’re proud to put our name on. The benefits and pay are solid, but the real perk is being part of something that matters alongside people who care just as much as you do.
Our Benefits
We know benefits matter, and we’ve got you covered. Full-time employees enjoy :
- Medical, Dental & Vision coverage
- Supplemental insurance options
- 401(k) with company match
- Paid Time Off (PTO)
- Paid holidays
Job Summary :
The Customer Service Representative position is accountable for assisting the sales team members in the day-to-day operations. This position provides pre-sales support as well as fields after-sales communications with customers within the assigned accounts.
Essential Functions :
Minimum Qualifications
Monday-Friday
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Customer Service Representative • Chisago City, MN, US
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