Technical Business Analyst

ESSENTIAL DUTIES AND RESPONSIBILITIES

Following is a summary of the essential functions for this job. Other duties may be performed, both major and minor, which are not mentioned below. Specific activities may change from time to time.

1. Participate with peer groups in Tech and other lines of businesses (LOBs) to identify, document and communicate business needs and provide technology solutions.
2. Work closely with business stakeholders to understand business processes and strategies. Ensure all stakeholders are involved in requirements gathering activities.
3. Establish project and work requests requirements using document, business process and workflow analysis.
4. Plan, elicit, capture, analyze and validate business, functional and/or technical requirements.
5. Participate in or facilitate requirements elicitation sessions and walkthroughs.
6. Perform current state analysis of existing business systems, applications and functions.
7. Prepare user interface diagrams, business process and workflow diagrams in support of small work requests (enhancements) or large scale project implementations.
8. Develop and maintain effective working relationships with business process owners and other stakeholders to develop acceptance criteria and a plan to facilitate user acceptance testing of a solution that meets the business requirements.
9. Attend project status meetings and provide regular updates to the project teams through regular presentations, status reports and meeting minutes.
10. Develop understanding of core systems, applications and technical platforms.
11. Observe strict adherence to all Technology and Truist Insurance Holdings policies and standards (e.g. Systems Development Life Cycle (SDLC), Change Management, etc).


QUALIFICATIONS
Required Qualifications:
The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

1. Associate’s degree in Information Technology-related field, or equivalent education and related training
2. Two years of information technology experience with significant experience in software development
3. Two years of experience as a business analyst or related role/experience, with experience in one or more of the following areas: Project Management, Business Process Management Relationship Management, Business Operations, or Quality Management
4. Ability to work independently or as a member of a team
5. Experience with traditional Waterfall SDLC and/or Agile/Lean methodologies work requests/project requirements
6. Strong presentation, verbal and written skills
7. Ability to manage multiple concurrent projects, activities and tasks under time constraints
8. Ability to effectively interface with staff at all levels
9. Exceptional communication, teamwork and influencing skills that foster a collaborative and continuous-improvement environment
10. Strong ability to resolve conflicts, excellent facilitation and organizational skills
11. Strong critical and analytical thinking and problem-solving skills
12. Demonstrated proficiency in basic computer applications, such as Microsoft Office software products
13. Knowledgeable of core business functions, processes and workflows associated with assigned business areas and projects.



Preferred Qualifications: :

• Strong preference for someone with experience in the Property and Casualty Insurance industry

• Project Management skills are a plus, minimally experience tracking and keeping projects moving

• Experience with API integration

• Experience working on multiple projects at the same time

• An understanding of current trends in technology

• Ability to read, analyze and interpret technical data

• Proficient in the use of Microsoft Visio

OTHER JOB REQUIREMENTS / WORKING CONDITIONS
Sitting
Constantly (More than
50% of the time)
Standing
Occasionally (Less than
25% of the time)
Walking
Occasionally (Less than
25% of the time) Visual / Audio / Speaking
Able to access and interpret client information received from the computer and able to hear and speak with individuals in person and on the phone.
Manual Dexterity / Keyboarding
Able to work standard office equipment, including PC keyboard and mouse, copy/fax machines, and printers.
Availability
Able to work all hours scheduled, including overtime as directed by manager/supervisor and required by business need.

General Description of Available Benefits for Eligible Employees of TIH:
All regular teammates (not temporary or contingent workers) working 20 hours or more per week are eligible for benefits, though eligibility for specific benefits may be determined by the division of TIH Insurance Holdings, LP (TIH) offering the position. TIH offers medical, dental, vision, life insurance, disability, accidental death and dismemberment and tax-preferred savings accounts, along with other voluntary benefits. All regularly scheduled teammates (not temporary or contingent workers), regardless of the number of scheduled hours, can contribute to a 401(k) savings plan and you become eligible for Company matching contributions after one year of service and attainment of age 21. Teammates also receive no less than 10 days of vacation (prorated based on date of hire and by full-time or part-time status) during their first year of employment, along with 10 sick days (also prorated), and paid holidays.