Vice President of Sales Operations

A company is looking for a Vice President of Mortgage Sales Operations to lead their nationwide contact center team.

Key Responsibilities

Lead and scale a high-performing, multi-site call center operation for mortgage and personal loan products

Develop and execute strategic plans to enhance customer satisfaction and operational efficiency

Establish KPIs and reporting frameworks to monitor performance and drive continuous improvement

Required Qualifications

Proven leadership experience in consumer direct lending or mortgage call center operations

Demonstrated ability to coach and scale sales teams effectively

Proven success managing large, distributed teams in a high-volume, metrics-driven environment

Track record of driving revenue growth and operational excellence