FlyOver America at Mall of America -
FlyOver America (flyover-america.com) is searching for a Guest Experience Guide with an entrepreneurial spirit and positive attitude to join our team.
FlyOver America is a dynamic new visitor attraction now open at Mall of America. A flight simulation ride like no other, guests will soar across some of America’s most spectacular sights with the latest in flight ride technology.
In addition to a spectacular film, the ride’s dynamic seating system and special effects include wind, scents, mist and combine to create a truly immersive flight experience.
The successful candidate will possess exceptional interpersonal skills, a positive outlook and a desire to make FlyOver America a one-of-a-kind, wonderful experience for guests.
If this opportunity excites you then we want to hear from you. RESPONSIBILITIES
- Greet guests and help create a positive and fun atmosphere
- Ensure guests have an accurate expectation of the experience prior to entering
- Check tickets and ensure experience is operated in a safe manner, immediately report any iRide safety issues
- Process transactions efficiently and accurately
- Handle cash accurately according to cash handling standard operating procedures
- Complete daily sales reconciliation as required
- Accurately answer questions about the FlyOver America experience and be knowledgeable about locations featured during the film and the technology used
- Be knowledgeable about Mall of America to provide guests with value-added information
- Assist guests into the iRide gondolas, ensure they are safely fastened in seats
- Assist with evacuation procedures in the event of an emergency
- Ensure emergency exits are kept clear of garbage and debris
- Other duties as assigned DESIRED SKILLS
- Outstanding guest service skills
- Demonstrated cash-handling skills in a dynamic, fast-paced environment
- Excellent interpersonal-skills and a positive, friendly demeanor
- High attention to detail
- Great communication skills including the ability to speak in front of crowds
- Excellent problem-solving ability
- Comfortable working on your feet for extended periods of time
- Ability to lift loads of up to 30 pounds as necessary QUALIFICATIONS
- 2+ years’ experience in the tourism / hospitality industry preferred
- 2+ years’ of cash handling / POS experience preferred
- Availability to work a variety of shifts including evenings, weekends and holidays
- First Aid certification preferred APPLICATION PROCESS Please send your resume and cover letter to our recruitment team at takeflight@flyover-america.
com. List the job in which you are applying for in the subject line of your email.
Flight Guide 15+/hr
A flight simulation ride like no other, guests will soar across some of America’s most spectacular sights with the latest in flight ride technology. Guest Experience Guide with an entrepreneurial spirit and positive attitude to join our team. In addition to a spectacular film, the ride’s...
Flight Guide 15+/hr
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