Director Member Engagement Healthcare Solutions

Location : Virtual

• Connecticut, USA
• California, USA
• Missouri, USA
• Florida, USA

Req Number : Req #1611

Paradigm is an accountable specialty care management organization focused on improving the lives of people with complex injuries and diagnoses. The company has been a pioneer in value-based care since 1991 and has an exceptional track record of generating the very best outcomes for patients, payers, and providers. Deep clinical expertise is the foundation for every part of Paradigm’s business : risk-based clinical solutions, case management, specialty networks, home health, shared decision support, and payment integrity programs.

We’re proud to be recognized—again! For the fourth year in a row, we’ve been certified by Great Place to Work ®, and for the third consecutive year, we’ve earned a spot on Fortune's Best Workplaces in Health Care™ list. These honors reflect our unwavering commitment to fostering a positive, inclusive, and employee-centric culture where people thrive.

Watch this short video for a brief introduction to Paradigm.

The Director, Member Engagement is responsible for leading strategy, development, and execution of consumer marketing campaigns that drive enrollment, activation, and ongoing engagement with Paradigm Healthcare Solutions’ digital programs. This will include leveraging data-driven insights to develop and adapt omnichannel engagement strategies across digital engagement (email, SMS), direct mail, our consumer-facing platform / program as well as the use of a CRM (customer relationship management) to drive member growth, engagement, and retention.

This remote work role enhances consumer and member experience and strengthens brand reputation among eligible members with the goal of optimizing digital platform use, harnessing data-driven insights, and fostering innovation in the rapidly evolving healthcare marketing landscape. Success in this position requires someone with a consumer-oriented mindset, experience executing campaigns to engage hard-to-reach populations, and a passion for continuous improvement and innovative engagement techniques.

In this role you will partner cross-functionally with Product, Tech, Client Success, and Data Science teams to craft and optimize campaigns that optimize engagement in our programs and help members take meaningful steps toward better health outcomes.

DUTIES AND RESPONSIBILITIES :

QUALIFICATION REQUIREMENTS :

Education

Experience

Skills & Attributes

Paradigm Benefits :

Paradigm believes that fostering a diverse and inclusive workplace is central to our mission of helping more people and transforming lives. We’re striving to build a culture that better reflects the society we live in and empowers our team to deliver the highest levels of compassion and care to those we serve. For us, achieving this goal requires a workforce that respectfully embraces differences and commits to positive change, creating an environment where everyone is able to bring their whole self to work.

Paradigm complies with federal and state disability laws and makes reasonable accommodations for applicants and employees with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and / or to receive other benefits and privileges of employment, please contact Leave Management at leave.management@paradigmcorp.com.

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.

As a contractor with the State of Wisconsin, Paradigm complies with Wisconsin Contract Compliance Law (§16.765). Poster link : Contract Compliance Law Poster

Other details

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