Director of Customer Success

A company is looking for a Director of Customer Success and Support.

Key Responsibilities

Lead and develop a high-performing team of customer success managers and support specialists

Drive customer adoption and retention through strategic initiatives and engagement programs

Own the customer experience by establishing service level agreements and monitoring key performance indicators

Required Qualifications

5+ years of experience in customer success or support leadership, preferably in a SaaS environment

Proven ability to lead high-performing teams through change and scale

Experience working with higher education institutions is a plus

Strong analytical skills with a proven track record in customer journey development

Experience in strategic planning and reporting on key metrics