Inbound Sales Executive

Hometree Sales Representative

Salary : 35,000 (25,000 base salary plus 40% of salary OTE) Role type : Permanent, Full Time (37.5 hours per week) Location : Remote first, in the Peterborough or Stoke area. You must be willing to travel to the Peterborough or Stoke offices for team meetings Reporting to : Sales Team Leader, Operations

About Hometree

Join Hometree Group and be at the forefront of transforming the residential energy landscape. Founded in 2015, Hometree began its journey in the home cover market. Today, we are spearheading the shift towards a future where home energy systems are decentralised, digitised, and reliant on renewable sources such as heat pumps, solar panels, batteries, EV chargers, and smart controls. This innovative approach is not just about sustainability; it's about empowering homeowners to manage their energy more efficiently and cost-effectively, thereby setting new standards in energy consumption.

We operate across three dynamic divisions :

Financial Services : Here, you'll contribute to offering flexible financing options that make it feasible for homeowners to embrace renewable energy technologies and make essential upgrades.

Energy Services : Be part of our extensive network of local installation businesses that equip homeowners with the cutting-edge, sustainable energy solutions necessary for reaching net-zero emissions.

Home Services : Help maintain the comfort and functionality of homes with comprehensive coverage plans that protect the essential hardware in the home.

At Hometree Group, we are committed to guiding UK homeowners on their journey towards more sustainable energy solutions, and we need passionate individuals to support them at every step. Join us during this exciting time, and play a pivotal role in a business that supports sustainable homeownership in alignment with their readiness and needs.

The Role

Many customers before purchasing home emergency cover wish to talk to a knowledgeable, passionate and friendly representative who can answer all of their pre-purchase questions. As the first Hometree voice a customer will hear, this role is a critical first step in delivering an industry leading customer experience and ensuring Hometree is a customer's first choice.

Responsibilities :

• Inbound Sales Handling : Handle inbound telesales contacts via telephone, chat, and email / webform to the highest quality and compliance standards, focusing on converting prospects into Hometree customers.
• Support in replacement heating offerings : Support in transitioning existing customers who want or need to replace their boiler into a new boiler or greener option like our Heat Pump or Solar offerings, financed through our finance team.
• Market Insight and Analysis : Identify insights from lost sales or customers switching to competitors, highlighting opportunities for product or pricing improvements and refining the sales approach.
• Quality and Compliance : Maintain a consistently high standard of quality and compliance while operating within a regulated industry.
• Outbound Sales Management : Support managing outbound sales initiatives and campaigns to maximise sales during quieter inbound periods.

What we're looking for :

Our Recruitment Process :

Work Location :

This is a remote role to enable our team to have flexibility that works for them so you will need a comfortable and quiet home working environment. We hold monthly team meetings in Peterborough, which you will be expected to attend and twice yearly social events at our London office. There may be times we want to see you in the Peterborough office more often for extra training or meetings where required (no more than once a week)

Perks of the Job

We have an ever expanding list of benefits that currently includes :

FCA Code of Conduct

At Hometree, we prioritise ethical conduct and regulatory compliance. As a regulated financial services organisation, we operate under the strict guidelines and regulations set forth by the Financial Conduct Authority (FCA). We are committed to maintaining the highest standards of integrity and professionalism in all aspects of our business.

As a prospective member of our team, you will be expected to fully embrace and adhere to the FCA Code of Conduct obligations. These obligations are designed to ensure the fair treatment of customers, the preservation of market integrity, and the promotion of healthy competition within the financial services industry.

Equal Opportunity Employer

At Hometree, we are committed to creating an inclusive and representative environment. We know that different experiences, perspectives and backgrounds make for a better workplace and a better planet. Together, we celebrate differences and promote a culture where you can bring your full self to work.

We promise to give you the same opportunities as everyone else and we won't discriminate against you at any point in the hiring process or the working day. This includes how we source talent, our interview process, our conditions of employment, feedback and everything in between.