Collections District Manager

Where Your Career is a Force for Good!

Joining The American Red Cross is like nothing else it's as much something you feel as something you do. You become a vital part of the world's largest humanitarian network. Joining a team of welcoming individuals who are exceptional yet unassuming. Diverse, yet uncompromising in unity. You grow your career within a movement that matters, where success is measured in people helped, communities made whole, and individuals equipped to never stop changing lives and situations for the better. When you choose to be a force for good, you'll have mentors who empower your growth along a purposeful career path. You align your life's work with an ongoing mission that's bigger than all of us. As you care for others, you're cared for with competitive compensation and benefits. You join a community that respects who you are away from work as much as what you do while at work.

As the District Manager for Blood Collections mobile units, Detroit District, you will oversee collection teams to ensure the achievement of blood collection goals, business initiatives, and quality metrics. This position will be based out of our Novi location, with regular travel to Wayne, Oakland, Macomb, St Clair counties. In this role, you will use your biomedical knowledge, logistics / supply chain experience, strong leadership skills, and the ability to manage union relations to lead our team effectively. You will enforce organizational policies, drive production, and process improvement in the most cost-effective manner possible, while fostering future leadership and collaboration. Your operational mindset and communication skills will be key to driving success and efficiency.

Key Responsibilities :

• Develop and monitor assigned collections budget to ensure sufficient capacity and effective utilization of resources.
• Responsible for managing assigned mobile operations and may oversee the use of multiple technologies. Coordinate with multiple department functional areas to ensure achievement of assigned collection goals, business initiatives, and metrics for quality, service excellence and process improvement in the most efficient and cost-effective manner possible.
• Monitor, evaluate and correct donor flow and customer service problems in collaboration with Donor Recruitment, to enhance the donor experience and contribute to achievement of organizational goals.
• Manage, coach and mentor supervisors and staff in accordance with personnel policies and bargaining unit contracts, including performance evaluations, disciplinary actions, and employment decisions to enhance success of the operation and minimize turnover.
• Ensure appropriate staffing is in place to efficiently and effectively run operations. Coordinate department training and / or communication protocols, including in-services, regulatory requirements, and new staff training. Ensure teams successfully perform collections that meet patient need, such as right-type mix and demand requirements for day of week and manufacturing location.
• May operate ARC vehicles as required, including load, set up, maintain, and tear down supplies and equipment as required.
• Ensure effective internal and external communication between all department levels and functions to foster teamwork and enhance operational success.
• Participate in divisional and national projects
• Travel : approximately 50%; could vary as business needs arise. May travel outside of district

Pay Information : Our target pay for this position is $90,080. This job will be posted for a minimum of five business days and extended if the applicant pool needs to be expanded. Note that American Red Cross salaries are aligned to the specific geographic location in which the work is primarily performed. Other factors that may be used to determine your actual salary may include your specific skills, how many years of experience you have and comparison to other employees already in this role. This role may be eligible for relocation assistance.

What You Need to Succeed :

What Will Give You the Competitive Edge :

Benefits for You :

Apply now! Joining our team will provide you with the opportunity to make your career a force for good! The American Red Cross is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers, San Diego Fair Chance Ordinance, the California Fair Chance Act and any other applicable state and local laws.

American Red Cross is proud to be an EONS partner and share our employment opportunities with the network of organizations. Interested in Volunteering? Visit redcross.org / volunteertoday to learn more, including our most-needed volunteer positions.