Server / "Captain"

Job Description

Job Description

JOB TITLE : Server ("Captain")

REPORTS DIRECTLY TO : Venue Management

About Us.

Rally Entertainment is a leisure and entertainment company focused on cultivating connection through pickleball, exceptional food and drink, and competitive socializing experiences. We offer a modern twist on pickleball with innovative technology designed to keep players engaged, entertained, and excited to come back for more.

Starting with our flagship venue in Charlotte's Lower South End, Rally is reinventing recreation, and we're looking for enthusiastic, hospitality-oriented individuals to join our front of house team!

The Position.

At Rally, we call our servers "Captains" because they are the captain of the guest's experience. Captains greet guests with a genuine smile, build rapport throughout the visit, and ensure an enjoyable, best-in-class experience. As a Captain, no one has a more significant impact on a guest's satisfaction than you. You bring the fun and the expertise, sharing your knowledge of the menu and the game with each group in your care. The Captain is responsible for exceeding guests' expectations by providing friendly and efficient guest service. Teamwork, enthusiasm, food and beverage knowledge, and the ability to create "Magic Moments" are critical components of this job.

What You'll Do :

• Greet guests with a smile and escort them to their pickleball court, or to a section / zone in the venue.
• Assist guests in understanding and enjoying Rally's games, including the use of our unique on-court technology.
• Explain service model to guests, including use of QR codes as a convenient alternative to order food and drink during their visit.
• Anticipate guest pain points and strive to exceed expectations.
• Follow all steps of service in a timely and friendly manner when taking orders and serving food and beverage.
• Understand and follow food allergy procedures and special orders / restrictions.
• Comply with all safety and sanitation guidelines and procedures.
• Observe the rules of responsible alcohol service.
• Get along with others and be a team player.

To Be Successful in This Role, You'll :

While experience and hard skills are important, cultural fit is critical. We expect all members of our team to embrace the values that set Rally apart from our peers. This means you demonstrate :

Compensation Package Includes :