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Field Service Supervisor
Field Service SupervisorFire Equipment Inc • Medford, MA, US
Field Service Supervisor

Field Service Supervisor

Fire Equipment Inc • Medford, MA, US
30+ days ago
Job type
  • Full-time
  • Quick Apply
Job description

Field Service Supervisor Location :

  • Medford, MA (Branch & Field-Based) Department : Field Operations Reports To : Operations Manager About Fire Equipment Inc. (FEI) Fire Equipment Inc. (FEI) is a trusted leader in fire protection services across New England.
  • With over 90 years of experience, FEI provides complete fire safety solutions—from design and installation to inspection, testing, and maintenance.
  • As a third-generation, family-owned company, FEI is built on a technician-first culture , ensuring our team has the tools, training, and support they need to succeed.

Our employees take pride in carrying out our mission :

  • to deliver total life safety solutions that protect lives, valuable assets, and property.
  • Position Summary The Field Service Supervisor is a hands-on leadership role responsible for supervising, supporting, and advocating for FEI’s field technicians while ensuring operational excellence across all service activities.
  • This position bridges communication between technicians, dispatch, operations, and customers to ensure work is completed efficiently, safely, and to FEI’s quality standards.
  • The ideal candidate has a strong technical background in fire protection or life safety systems, excels at team leadership and mentorship, and thrives in a dynamic field environment focused on safety, performance, and customer satisfaction.
  • Key Responsibilities Technician Support & Development Supervise and support technicians, ensuring they maintain proper licenses, certifications, and training.
  • Provide both on-site and off-site technical assistance to field staff as needed.
  • Partner with leadership to develop employee growth plans and identify training opportunities.
  • Support apprentices with licensing renewals and training enrollment.
  • Conduct quarterly technician meetings to promote communication, development, and continuous improvement.
  • Operational Oversight Work closely with dispatch to align technician assignments with skill sets and job requirements.
  • Oversee daily scheduling and ensure projects are completed on time and within budget.
  • Monitor technician productivity and performance to achieve service delivery goals.
  • Review and approve technician timecards and oversee field-related expenses.
  • Provide after-hours or on-call support as needed.
  • Customer Service & Escalation Serve as an escalation point for customer concerns, ensuring prompt and professional resolution.
  • Partner with internal teams to address service challenges and improve overall delivery.
  • Maintain strong customer relationships through effective communication and responsiveness.
  • Process & Compliance Enforce company safety policies and ensure compliance with local, state, and federal regulations.
  • Champion continuous improvement initiatives within field service operations.
  • Collaborate with leadership to develop and implement process improvements.
  • Maintain accountability for KPI metrics established by FEI and branch leadership.
  • Qualifications Proven experience in the fire protection or life safety industry with strong technical acumen.
  • Prior supervisory or leadership experience managing field service teams.
  • Deep understanding of scheduling, dispatch, and field operations.
  • Strong interpersonal and communication skills; able to mentor, train, and lead effectively.
  • Ability to conduct performance evaluations and administer progressive discipline when necessary.
  • Commitment to safety, compliance, and operational excellence.
  • Valid driver’s license and ability to travel to customer sites as required.
  • Compensation & Benefits Competitive pay commensurate with experience.
  • Comprehensive benefits including medical, dental, and vision insurance. 401(k) plan with company match.
  • Paid vacation, holidays, and sick time.
  • Ongoing technical training and career advancement opportunities.
  • Why Join FEI?
  • At Fire Equipment Inc., you’ll be part of a team that values technical excellence, safety, and personal growth .
  • We invest in our people through training, mentorship, and development—because your success drives ours.

    • Work Location :

  • On-site / In Person Fire Equipment Inc. is committed to creating a diverse environment and is proud to be an equal opportunity employer.
  • EOE disability / veteran.
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    Field Service Supervisor • Medford, MA, US

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