Temp - Administrative - HR Shared Services Representative II (Days) Pittsfield MA

LOCAL CANDIDATES WILL BE CONSIDERED FOR THIS NEED

The HR Shared Services Representative, within the HR Shared Services Team, responds to employee and manager inquiries for HR related matters, provides support for employee self-service tools, and provides accurate information about policies, processes, and programs to resolve employee inquiries and matters on a timely basis, while delivering exceptional customer service. This position provides day to day administrative support to the HR Business Partners. Works closely with other internal stakeholders and outside vendor contacts.

• Passion for delivering world-class customer service with focused attentiveness and responsiveness to customer needs
• Highly self-motivated individual with ability to work independently, think pro-actively, prioritize workload and manage multiple tasks requiring rigorous and meticulous attention to detail
• Acts proactively to achieve results and always strives to deliver more than is expected before being asked to.
• Excellent organizational skills and initiative to improve processes
• High integrity, sound judgement, and discretion regarding the handling of confidential and / or sensitive information
• Excellent interpersonal skills with a high degree of tact and diplomacy to diverse audiences
• Flexibility to handle changing work demands
• Maintain flexibility and a positive attitude toward innovation and change
• Positive and energetic team member. Possesses the drive to accomplish goals, meet deadlines and find solutions.
• Strong technical skills with proficiency in Microsoft based applications including Excel, Word, Outlook, Sharepoint, PowerPoint, Visio with a willingness to learn and master other software programs as needed
• Administrative skills : Answer telephones, compile statistics, interview others, maintain filing system, maintain logs.
• Knowledge of and willingness to maximize HRIS solutions.

For Holiday Coverage, Travelers are REQUIRED to work TWO of the following :

Thanksgiving and Friday / weekend after

Christmas Eve / Christmas Day and Friday / weekend after

New Year Eve / New Year Day and Friday / weekend after

NOTE Extensions that are requested to END in November or before the holiday starts in December will NOT be considered for an extension at the beginning of 2026

Requirement description :

CERTIFICATION REQUIREMENTS :

ADDITIONAL LICENSE REQUIREMENTS :

Weekend Requirements : None

On Call Requirements : None