IT Assistant Manager Duluth, GA

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GLOVIS America Inc. is a third-party logistics provider headquartered in Irvine CA. Since our inception in 2002 we are committed to delivering our customers products via truck rail or ocean vessel throughout the U.S. Canada and Mexico. Glovis America makes every effort to exceed standards by providing quality service to our customers and vendors of the automotive freight forwarding parts distribution used car and fuel industries. We cater logistics strategies and processes to our customers needs by utilizing the latest information systems and advanced technologies.

Summary

We are seeking a seasoned IT Assistant Manager to oversee the management of IT applications administer SaaS platforms maintenance of infrastructure systems and provide comprehensive support to subsidiaries. This role also spearhead the analysis of business process define requirements and serve as a strategic liaison between business stakeholders internal teams technical staff and external vendors.

Responsibilities

Serve as the primary point of contact for subsidiary-related IT support inquiries and issues

Manage and provide support for various SaaS applications utilized by the company including configuration troubleshooting and user assistance

Define the scope of a business requirement decide the approach and produce the specification

Monitor and enforce IT security policies to protect organizational data and systems

Lead the IT support / helpdesk team to deliver efficient user-centric support for all employees

Manage vendors and service providers for hardware software and services

Analyze existing business processes and systems to identify areas for optimization and automation

Coordinate with internal teams to address needs and align support with business objectives

Effectively interact / interface with external parties customers and vendors

Provide training and support to end users on new software and solutions

Create and maintain comprehensive documentation for subsidiary procedures

Compensation Range

$86000 - $96000 per year (Subject to Compensation Study Upon Candidate Selection)

Benefits of working at Hyundai GLOVIS America Inc.

Medical Insurance

Vision Insurance

Dental Insurance

Health Care & Dependent Care Flexible Spending Accounts (FSA)

Basic Life and AD&D as well as Short-Term & Long-Term Disability

Paid Vacation Holidays and Sick leave

Pet Insurance

Hospital and Critical Illness Insurance

Wellness Program and Gym Reimbursement

401(k) with Generous Matching

Referral Bonuses

Auto Allowance

Quarterly Employee Lunches Summer Refreshments and Monthly Team Building Activities

Discretionary Bonuses

Tuition Reimbursement

• Benefits may vary by location. All benefits pursuant to Company policy

Additional Qualifications / Responsibilities

Skills & Qualifications

Demonstrable expertise in various technical areas including programming software installation and configuration required

Strong knowledge of business process modeling requirements gathering and stakeholder management required

Strong problem-solving analytical and communication skills required

Familiarity with programming and database (e.g. Java JavaScript C# Oracle PostgreSQL) required

Good written and verbal communication skills : must be able to effectively convey and document designs and processes required

Education & Experience

Bachelors Degree Required

Masters Degree Preferred

6 - 9 Years of Direct Experience in Information Technology Required

7 - 11 Years of Direct Experience Preferred

1 - 3 Years of Supervisory Experience Required

4 - 7 Years of Supervisory Experience Preferred

Physical Requirements

Ability to sit in front of a desk and / or in front of the computer for long periods

Repetitive use of hand / grasping product writing and typing

Lift up to 20lbs

Carry up to 20lbs

Stand / walk

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this job.

Working and Environmental Conditions

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.

Typical office environment with low-level noise exposure

This position is located in the Duluth GA office

Communication with employees and field partners will be primarily conducted via phone and email.

The above statements are intended to describe the general nature of work performed by employees assigned to this position. They are not intended to be a complete list of all job duties performed by persons in the position. Glovis America reserves the right to revise or amend duties at any time as the needs of the company and requirements of the job change.

Required Experience :

Manager

Key Skills

Administrative Skills,Time Management,Information Management,Information Systems,Information Technology,Leadership skills,Organizational Skill,Business Process Skill,Communication,Information Security,Project Management,Strategic Thinking Skills,Team Player Spirit,Problem Solving Skills

Employment Type : Full-Time

Experience : years

Vacancy : 1

Yearly Salary Salary : 86000 - 96000