Customer Relations Project Manager- Landsberg Orora Fulfillment Solutions

Landsberg Orora started in 1947, with the philosophy that everything begins and ends with the customer. Today, with locations across North America, Europe and Asia, Landsberg Orora is a market leader in designing custom packaging solutions and supplying a broad range of commodity packaging and stock packaging for our global customers. At Landsberg Orora, we take pride in powering innovations in packaging while ensuring sustainability is fundamental to everything we do. We believe our packaging touches lives and together, we, together as a team, deliver on the promise of what’s inside. From custom packaging design and packaging materials, to prototype development and manufacturing, packaging automation and equipment, kitting and fulfillment, global sourcing, and full service warehousing and logistics, our packaging consultants develop cutting-edge, innovative solutions that take a product from concept to consumer. It is with this passion and commitment to innovation, we believe in hiring and developing the very best talent by living our core values of Teamwork, Passion, Respect, and Integrity every day. These core values define who we are and how we operate. They shape the way we work with each other, with our customers, and with our communities. Every day, we deliver packaging solutions that exceed our customers’ expectations while solving complex problems as a team. We believe that all team members (irrespective of their role or level), should aspire to distinctive leadership behavior, as we continue to deliver on the promise for our customers, shareholders and each other. Leadership is not tied to a job title, i.e. you don’t need to be accountable for a team to be considered a leader.

Role : Customer Relations Project Manager

Primary Duties and Responsibilities

• Manages each project with a professional attitude keeping accurate details on progress.
• Manages quoting activities and reporting to ensure the highest levels of customer service while achieving efficiencies, cost reductions, and margin improvements.
• Determines supplier connections to either buyers for quote development or for reorder processing.
• Participates actively in STS meetings providing information on project status.
• Manages supplier specific quoting and savings projects.
• Manages account profitability by identifying new opportunities for cost and profit improvement opportunities.
• Troubleshoots local service or product quality issues, communicating and resolving as appropriate.
• Develops sampling and literature programs and reporting results to the team.
• Coordinates with BSC, vendor and customer, as needed.
• Ensures streamlined, cost effective supply chain is maintained.
• Manages master data creation and setup for all new customers, items and vendors.
• Ensures accurate and timely reporting.
• Implements national programs and initiatives at the local level.
• Communicate project status to direct supervisor / manager.
• Performs other duties and / or responsibilities as assigned.

Qualifications

Education and Experience :

Knowledge, Skills & Abilities :