Customer Experience Manager

A company is looking for a Customer Experience Senior Manager to lead initiatives that enhance user experience. Key Responsibilities Define and own the CX vision, strategy, and roadmap across the company Drive improvement across key customer experience metrics and manage all CX initiatives Lead cross-functional collaboration to enhance the customer journey and promote a customer-first culture Required Qualifications 5+ years of experience in Customer Experience or Product roles Proven track record in leading CX programs or cross-functional initiatives Hands-on experience with NPS, CES, CSAT, and customer journey improvement Strong background in data analysis and operational metrics Experience working with Product, UX, and Ops teams