Seasonal Call Center Team Member / Lead

Seasonal Tax Call Center Representative / Lead

Join a dynamic call center team during tax season! We're looking for energetic and customer-focused individuals to support both tax professionals and consumers using our client's tax software and refund programs. If you thrive in a fast-paced environment, enjoy helping others, and are ready to take the next step in your customer service careerthis is the role for you.

What You'll Do :

• Handle inbound calls, chats, and emails per day from customers regarding tax software and refund programs.
• Make outbound calls to clients confirming appointments for offices across the region
• Assist consumers with refund advance programs and troubleshoot account issues.
• Accurately document all customer interactions for trend analysis and quality assurance.
• Maintain high service levels and call quality standards.
• Collaborate with team members and leadership to ensure positive customer experience.

What We're Looking For :

Tax Revenue Customer Service Representative

Provide best-in-class customer service to taxpaying customers by phone in a fast-paced environment.

Key Responsibilities :

Compensation : $13.00 - $16.00 per hour