Customer Support Representative

A company is looking for a Customer Support Representative who will work weekends. Key Responsibilities Provide high volume live customer support via email and live chat using Zendesk and Intercom Handle support requests and escalate issues to the appropriate parties Monitor for critical site issues and ensure timely resolution Required Qualifications 2+ years of experience in a customer support or operations role Ability to manage high-stakes, time-sensitive customer inquiries with professionalism Knowledge and enthusiasm for sports, sports gaming, and technology Experience with customer support tools like Zendesk and Intercom Must be located in EST, CST, MST, or PST time zones